Guest Service Agents provide the hotel’s primary point of contact with guests. Guest experience is their top priority. Guest Service Agents champion a number of responsibilities including:
Job Duties:
- Advising guests of property facilities and usage
- Handling service recovery and guest concerns
- Greeting, Registering and Checking Guests out
- Communicating with guests to ensure their needs are being met
- Ensuring proper documentation, timely reporting/recording
- Referrals of departing guests to partner properties
- Jumping in whenever and wherever needs arise to support front desk and other departmental teams
- Communicating department training, supply and support needs
- Maintaining the quality appearance of front desk and main lobby
Job Types: Full-time, Permanent
Pay: $19.50-$20.25 per hour
Work Location: In person
