Job Summary
We are looking for an experienced and motivated Restaurant Manager to join our Tim Hortons team in Langley, BC.
The Restaurant Manager is responsible for supporting the day-to-day operation of the restaurant, leading and developing team members, maintaining Tim Hortons standards, and ensuring an exceptional guest experience. The successful candidate will be hands-on, organized, and comfortable working in a fast-paced restaurant environment.
Key Responsibilities
People Management
- Lead, coach, and motivate team members to achieve operational and guest service standards.
- Support recruitment, interviewing, onboarding, and training of new employees.
- Ensure employees receive appropriate training and understand their roles and responsibilities.
- Provide regular coaching and performance feedback.
- Address performance and conduct concerns promptly and in accordance with company policies.
- Recognize and encourage strong employee performance.
- Promote a respectful, professional, and inclusive workplace.
Restaurant Operations
- Oversee daily restaurant operations and ensure smooth service.
- Ensure all Tim Hortons standards for people, product, cleanliness, and guest experience are consistently maintained.
- Monitor product quality, availability, preparation, and presentation.
- Ensure proper food safety, sanitation, and workplace safety procedures are followed.
- Monitor drive-thru and front counter service to maintain speed and accuracy.
- Ensure opening, closing, cleaning, and operational procedures are completed correctly.
- Respond to guest concerns professionally and take appropriate corrective action.
Scheduling & Staffing
- Assist with preparing effective employee schedules based on business needs.
- Monitor staffing levels and communicate hiring needs to HR/management in a timely manner.
- Monitor attendance, punctuality, availability, and shift coverage.
- Ensure employees are scheduled and managed in accordance with applicable employment standards and company policies.
Inventory & Cost Control
- Assist with inventory counts and ordering.
- Monitor waste, food usage, and product availability.
- Help control labour and operating costs while maintaining appropriate staffing levels.
- Identify operational issues and recommend improvements.
Compliance & Administration
- Ensure company policies and procedures are followed.
- Maintain accurate restaurant records and documentation.
- Support workplace health and safety requirements.
- Ensure required training and certifications are completed and kept current.
- Escalate significant employee, operational, safety, or guest concerns to the General Manager/Area Manager and HR as appropriate.
Qualifications
- Previous restaurant management or supervisory experience preferred.
- Tim Hortons or quick-service restaurant experience is an asset.
- Strong leadership and communication skills.
- Ability to coach and develop employees effectively.
- Strong organizational and problem-solving skills.
- Ability to work in a fast-paced environment.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
- Food Safe certification is an asset.
- Ability to lead by example and maintain a positive and professional work environment.
What We Offer
- Competitive compensation based on experience.
- Opportunities for training, development, and career advancement.
- Support from HR and the management team.
- A fast-paced and team-oriented work environment.
Accommodation
We are committed to providing reasonable accommodation throughout the recruitment process. If you require accommodation at any stage of the hiring process, please let us know.
We thank all applicants for their interest. Only candidates selected for an interview will be contacted.
Join us as a Restaurant Manager where your leadership will inspire your team to deliver exceptional dining experiences every day!
Pay: $25.00-$30.00 per hour
Benefits:
- Discounted or free food
- Flexible schedule
- Life insurance
Location:
Work Location: In person
