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Learning Systems Specialist

Airports Council International
Montréal, QC

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Job details

Full-time
8 days ago

Benefits

RRSP match

Full job description

Learning Systems Specialist

Full Time Permanent

Purpose

Provide day-to-day administration and operational support for the Global Training systems and learning platforms.

Key Responsibilities

Manage and maintain the centralized training data repository.

Consolidate data from multiple systems and ensure data accuracy, consistency and quality.

Administer departmental systems and learning platforms ensuring their reliable day-to-day operation

Monitor system updates, maintenance, and timely communication of service changes and outages.

Manage user accounts, permissions, software licenses and billing.

Provide first-line support for system, reporting and access issues.

Escalate technical issues to IT or vendors where required.

Maintain system documentation and Standard Operating Procedures (SOPs).

Evaluate system enhancements and recommend operational improvements.

Apply the necessary configurations and changes for approved system enhancements

Support LMS implementation, testing and administration for any platform changes or projects that involve system changes

Coordinate issue resolution with vendors and internal technology teams.

Create and manage IT support tickets for system-related issues impacting program operations

Support onboarding and training of staff using departmental systems.

ACI World Values

The successful candidate must demonstrate and embody ACI World's values:

Stewardship
Member-focused
Integrity
Excellence
Collaboration
Innovation
Inclusivity

What we offer

A challenging and exciting position in an international and multicultural environment.
Hybrid work environment
4 weeks of vacation/year.
5 sick days/ year.
5 mental wellness days/year.
Employee cell phone (iPhone) with TELUS Health virtual care included.
Health insurance coverage from your first day of employment.
RRSP company matching contributions
Opus/EXO Transit discount on monthly pass.
Employee recognition points earned to convert into redeemable gift cards
Very flexible employee monthly wellness account to use to achieve a greater work life balance

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