Temporary Customer Service Representative
Electrical Safety Authority
Cambridge, ON
Please note that ESA is not hiring Temporary Customer Service Representatives at this time. However, we are creating a database of applicants interested in joining our Customer Service Centre. Periodically throughout the year our Customer Service Centre will hire new Temporary Customer Service Representatives to add to their team. If becoming a Temporary Customer Service Representative is of interest to you, and you meet the requirements listed below, we ask you to submit your online application, including a detailed resume of your previous employment and work history.

Job Overview

In this role you will handle transactions and provide a high level of customer care to the public through a variety of registration and enquiry services, contributing the integrity of Ontario's electrical safety system.

As a Temporary Customer Service Representative you will:
Resolve and complete telephone requests for inspections, ensuring field staff and other internal stakeholders receive proper information (inbound calls)

Update records with completed information and process charges where necessary

Deliver exemplary service when helping our customers resolve issues and questions by being knowledgeable and resourceful (verbally and in writing)

Be measured against quality, efficiency and effectiveness measures to help you continuously improve

Ensure confidentiality by protecting personal information

Work collaboratively in a team to learn, improve and grow, contributing to the ongoing improvement of the overall customer experience

Required Qualifications and Experience

Exceptional communication skills: active listening, verbal and written
Strong interpersonal skills, contributing to a positive team work environment

Open to receiving and incorporating constructive feedback and coaching to continuously improve

Employ a practical approach to tasks, work prioritization, problem solving, decision making and time management skills

Work effectively in a team and independently with minimal supervision

Experience in customer service

Excellent computer and multi tasking skills in a fast paced environment

High School Diploma or Equivalent

Why ESA

ESA is driven by a mandate to improve to improve electrical safety for the people of Ontario. We administer and enforce Ontario's electrical safety regulations through the delivery of a wide range of services and initiatives that are supported by our safety stakeholders.

ESA Offers:
Very competitive compensation.

Structured, paid on-the-job training program to help make you successful

Excellent corporate employee recognition program that acknowledges outstanding personal and team efforts

Employee well-being is promoted through: access to a comprehensive confidential employee assistance program and participation in innovative health and wellness events

Monday to Friday work week (35 hours per week)

Office conveniently located close to the 401

Additional Information

We thank you for your interest in ESA. If your application is selected for further processing you will be notified by email.