Technical Customer Service Agent I - TELUS Health
TELUS Communications
Montréal, QC
Do YOU share OUR passion for:
Advocating for our customers’ needs and creating a personalize experience
Genuinely displaying humanity in every customer interaction
Being an exceptional communicator, listen, honest, and clear
Getting things done by leveraging each other’s unique talents
Proactively adapting to meet the changing needs of our customers
Here’s the impact you’ll make and what we’ll accomplish together

The TELUS Payment Solutions team is an industry leader in Payment Solutions software systems. As a Bilingual Technical Customer Service Agent I, you will have the ability to use your technical expertise and take initiative in troubleshooting and providing support for our Payment Solutions software products. Assure Pay Tax Filing is an online service for electronically filing and making tax payments that Canadian financial institution provides to their corporate clients. Assyst Real Estate is an online mortgage processing solution that electronically links lawyers and notaries to lenders. It is a solution that simplifies the way legal forms and mortgage documents are created and managed, and it helps facilitate paperless mortgage transactions.

If you thrive in a fast paced environment, are comfortable with technology, and love to work in a collaborative environment, then read on as this job is for you!

Here’s how

You will work together with your team and supervisors to ensure clients receive the very best customer service while resolving their questions and issues in a timely fashion. The ability to communicate in French is required.

Assure Pay Tax:
Respond to telephone, e-mail, and faxes inquiries from financial institutions in a pleasant, caring, professional, and timely manner
Input transactions for returned items as requested by various financial institutions
Ensure that customer service issues are handles in a timely and professional manner
Providing excellent customer service to all customers

Assyst Real Estate:
Respond to telephone and email inquiries from notaries or financial institutions
Assist notaries or financial institutions with inquiries by providing accurate information and investigating and discrepancies
Ensure that customer service issues are handles in a timely and professional manner
Providing excellent customer service to all customers
Data entry
Qualifications

You’re the missing piece of the puzzle

Bilingualism in English & French is required
Previous experience in clerical and/or customer service
Ability to work independently within a team environment with minimal supervision
Excellent written and oral skills in both languages
Capacity to multi-task
Basic computer knowledge
Knowledge of Microsoft (MS) Outlook, Word, and Excel
Data entry skills
Great-to-have
Previous experience as a Paralegal

Where we are looking:
Toronto