Library Technician, Patient & Family Learning Centre TWH
University Health Network
Toronto, ON
The Patient Learning & Experience Centres strive to improve the patient experience through the provision of high quality health information and support. The Patient and Family Learning Centres provide essential resources for patients, families and staff. As a central hub for vetted, timely health information, the Learning Centres are crucial to providing personalized health information and resources and improving the patient experience across the care continuum.

As an integral member of the Patient Learning & Experience Centres team, the Library technician, under the direction of the Librarian, actively oversees the administrative, operational and technical activities of the Patient and Family Learning Centres. The principal responsibilities include: daily operations of UHN Learning Centres; participating in the resource acquisition and processing, performing cataloguing responsibilities; providing customized health information searches and consultations. This role includes performing cross-functional duties as assigned or requested, and performing other duties consistent with the job classification as required, and is ideal for someone who has an interest in health librarianship.

  • Conducts information consults and provides consumer health reference services to patients, families, members of the public and healthcare professionals to support patient education and health literacy
  • Supports patients and families in navigating hospital spaces and systems; provides referrals to other departments or community agencies as appropriate
  • Oversees daily operations of the UHN Patient and Family Centres including opening and closing duties
  • Provides supervision and support to library volunteers
  • Performs client registration and circulation activities
  • Supports collection development and acquisition process; performs cataloguing duties
  • Gathers and reviews usage statistics
  • Facilitates a safe, shame and blame-free environment for all patrons; prioritizes patient and worker safety
  • Post-secondary Library Technician diploma recognized by the Canadian Library Association
  • Demonstrated tact, discretion, judgment and commitment to excellence
  • One year of library reference experience, preferably in a health related environment
  • Familiarity with consumer health information and health literacy
  • Experience working with InMagic/Genie library software is an asset
  • Detail-oriented, excellent time management and problem solving skills
  • Self-motivated and able to work independently and as part of a team
  • Excellent oral, written and interpersonal communication skills and customer service skills
  • Proficiency in Microsoft (Word, Excel, PowerPoint, Outlook)
  • Experience working with, or supervising, volunteers an asset
If you are interested in making your contribution at UHN, please apply on-line. You will be asked to copy and paste as well as attach your resume and covering letter. You will also be required to complete some initial screening questions.