Customer Service Representative (Order Desk)
At Forma Steel Ltd. our mission is to provide superior products and service, to build lasting relationships and to make a positive difference in the community. If you’re looking for a challenging position with one of the leaders in quality steel roofing, cladding & siding, here’s your chance to join our team within Fort Macleod, AB.
To support customer success by providing complete building envelope solutions.
As a Customer Service Representative, your duties may include the following:
➢ Maintain existing relationships and new customers to optimize quality of service, business growth, and customer satisfaction;
➢ Serve customers in an efficient, team building and problem-solving manner;
➢ Process quotes and orders;
➢ Build and maintain ongoing awareness of new products, features and benefits;
➢ Maintain a high standard of professional knowledge, ethics and practices when dealing with customers, suppliers, peers, subordinates, supervisors and other key stakeholders within the company;
➢ Attend training and develop relevant knowledge, techniques and skills;
➢ Perform any other duties, responsibilities or tasks as assigned.
Forma Steel offers a competitive benefits package including extended health and dental, WI coverage and more in a thriving workplace located in the busy Industrial Park of Fort Macleod. For more information about our company, go to: www.formasteel.ca
Qualifications and Experience
➢ Knowledge, interest, and passion of the Construction and/or Manufacturing Industry;
➢ Sales experience preferable with a proven track record in sales of 2-3 years;
➢ Customer service experience with strong, effective communication skills;
➢ Result-oriented, good interpersonal and problem-solving skills with service-minded attitude;
➢ Dynamic, flexible team player with strong communication and negotiation skills;
➢ Proficient with Microsoft Office Products, ERP & CRM systems
Physical Activities Required to Perform Essential Functions:
➢ Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions;
➢ Some building site visitations will be required.
Will be required to pass a BFOR assessment prior to job commencing
Resumes must include: current work history, shift preference, reference name/company/number, and education.
PLEASE EMAIL RESUMES - NO PHONE CALLS!!Qualifications and Experience
- Extended health care
- Dental care
- Vision care
- RRSP Match
- Vacation & paid time off
- Life insurance
- Disability insurance
- On-site parking
- Discounted/free food
- Company events & social hours
Job Types: Full-time, Permanent
Salary: $22.00 to $26.00 /hour
- customer service: 3 years (Required)
- Secondary School (Preferred)