WOW Tech Canada is a member of the WOW Tech Group of companies, one of the world's leading companies in the adult pleasure product market. With our innovative and high-quality brands Womanizer®, We-Vibe®, pjur®, ARCWAVE™ and ROMP™ we delight millions of customers and help them to have a more fulfilling sex life. WOW Tech Group brands are available at thousands of retail locations in over 60 countries around the world.
Why work with us:
We offer competitive salaries along with great benefits:
Company paid health, dental, life and long term disability insurance plans
Company matching contributions to RRSP
$150/year toward fitness activities
We're a small, fun team of professionals that are passionate about developing innovative products and being a leader in our industry
Our Customer and Partner Services team, based in Ottawa, has an immediate opening for a temporary Customer Service Representative to provide outstanding customer service to our customers ensuring all your interactions are performed professionally, following agreed policy and completed in a timely manner. You'll find solutions to our customers’ requirements, questions or concerns while looking for opportunities to exceed their expectations through simple actions, education and upselling. This position works very closely with the Global Operations team to ensure that ‘Best-in-Class’ service and most accurate support for our products are delivered.
Provide support for all eCommerce channel customers globally including:
Provide professional and knowledgeable product support for all who contact WOW Tech through email, phone or via the websites
First point of contact for customer issues and tracking problems
Take steps necessary to resolve customer dissatisfaction situations in a cost-effective manner
Monitor fulfilments at the warehouses to ensure timely dispatch to agreed timelines. If issues arise, highlight those to the respective functions.
Investigate, approve and process all returns and refunds
Troubleshoot customer issues to assist in problem resolution or begin the warranty claim process
University or College Post-secondary education OR equivalent experience combined with at least 1 year of relevant customer service, customer support or order management experience
Strong customer service and support orientation
Excellent written communication skills
Experience working with Amazon is an asset
Proven experience working with business systems and IT skills; solid analytical and data-mining skills and an ability to interpret trends
Highly self-motivated and detail-oriented with strong organizational and follow up skills
Excellent time management and prioritization skills; the ability to plan and schedule work load
Proficient with Microsoft Office Suite: Outlook, Microsoft Word, Excel, PowerPoint and a Mac environment
Proficient with NetSuite, or other CRM/SFA applications or databases
Ability to speak, read, and write English fluently; ability to speak other languages is a plus
***This is a 1-month temporary position with the possibility of extension***
If you are a fun, organized, customer service-oriented professional, who loves to help customers solve their issues, send us your resume - we'd love to hear from you! To learn more about WOW Tech Group and our brands, visit wowtech.com.
At WOW Tech Group we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations due to disability to ensure an equal opportunity to participate in our recruitment and selection process. If you require an accommodation, please notify your Recruiter once you have been selected for an interview.
Please note: the final stage of our recruitment process includes completion of employment reference checks and a criminal record check.
Powered by JazzHR