Electronic Trading Support Analyst
RBC
Toronto, ON
What is the opportunity?

The Global Equity Technology team is seeking an Electronic Trading Support Analyst with a positive attitude, a passion to learn, and a strong drive to make things better then you found them. You will be the liaison between the Business Unit / Traders, our Client Support team and Capital Markets Technology for Equities, Futures, FX and Portfolio & Algorithmic Trading related issues. Ideally we would like you to have an Equities trading background and exposure to the technologies behind trading.

What will you do?

Level two support and liaison between business unit/traders and technology for Cash Equities Application & Algorithmic Electronic Trading related issues
Leverage automation to drive efficiency and to improve our operating environment
Escalate issues to Client Support, Network Support, DBA & other service groups for quick identification & resolution.
Contact exchange to resolve connectivity problems; issues with receiving rejects on orders, cancels or amends; getting Outs/Cancellations on stuck orders or any other trade related issue.
Conduct war-games & document recovery procedures for faster turn-around & lesser business impact.
Conduct training & knowledge sharing sessions and documentation of all support related information.
Support the integration of new releases, bug fixes, patches and configuration changes into production, including post release checks and trader training / notification.

Key Lateral Relationships:
Equity traders
Major Business Sponsors – Heads of desks, Trading, Sales, Portfolio, DMA
Development teams
Infrastructure teams

What do you need to succeed?

Must have a Bachelor’s of Science degree or equivalent
Excellent oral and written communication skills.
Experience as a member of a team providing 24x7 coverage
Highly knowledgeable in Linux/Unix
Ability to multi-task & handle high-visibility outage situations
Strong interpersonal skills and enthusiastic attitude.
Consistently seeking for opportunities to automate; Strong scripting skills (i.e., Python, PERL, etc.)
Solid knowledge of SQL with experience and good understanding of database concepts (Oracle, Sybase and SQL Server)
Working knowledge of FIX Protocol
Prior in-depth experience in supporting large-scale, enterprise-wide, global trading platform

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Collaborate closely with different stakeholders and in different lines of businesses across different regions
Challenging and rewarding work on complex software systems and infrastructure
Platform to actively drive change as we seek for continuous improvements
Opportunity to looks after a critical global platform
Wide variety of activities and projects that will challenge and stretch your capabilities