About Us
Healthcord is one of Canada’s fastest-growing biomedical companies and a leading cord blood bank. We help families preserve newborn stem cells for potential future medical use. Committed to providing preventative care and expanding our reach across Canada, we are looking for a versatile, motivated, and driven professional to join our team in a multi-faceted role that combines operational administration with dynamic sales development.
The Role
As an Administrative and Sales Associate, your time will be split between managing client accounts, handling inbound/outbound consumer inquiries (Inside Sales), and hit the field to build strategic partnerships with healthcare professionals (Outside Sales).
Key Responsibilities
1. Administrative, Operations and Executive Support
- Handle daily operational and administrative tasks, including processing new orders and preparing/shipping collection kits.
- Coordinate client specimen return shipments and ensure seamless logistics with laboratory teams.
- Assist with client billing, renewals, and proactive follow-ups on delinquent accounts.
- Assist company executives with personal and business errands, pick-ups, and coordinate local appointments, scheduling, reminders, task tracking, office organization etc.
2. Inside Sales (Client-Facing)
- Manage inbound client inquiries via phone and email, confidently addressing questions to remove roadblocks to conversion.
- Execute strategic outbound follow-ups with warm leads (expecting parents) to nurture relationships and facilitate enrollment.
- Provide empathetic, top-tier customer service to existing clients to ensure satisfaction and long-term retention.
3. Outside Sales (Healthcare Provider-Facing)
- Conduct field-based visits to OB-GYN clinics, midwifery practices, and hospitals to promote Healthcord’s services.
- Present our clinical advantages confidently to medical professionals in both one-on-one and group settings.
- Build, grow, and maintain a robust network of healthcare provider relationships to drive consistent patient referrals.
- Manage the distribution of promotional and educational marketing materials to partner clinics.
Who You Are
- Education: Bachelor’s degree in Bioscience, Life Sciences, Business, or a related discipline is highly preferred.
- Experience: 1-2 years of experience in sales and customer service is preferred
- Communication Style: An exceptional communicator who is equally comfortable guiding an expecting parent over the phone and building clinical rapport with a physician in the field.
- Mobility: Possess a valid driver’s license .
- Work Ethic: A highly organized self-starter who thrives in a hybrid environment.
- Mindset: Versatile, empathetic, results-driven, and passionate about healthcare and wellness.
To Apply
- Your Resume.
- A brief cover letter explaining why your unique skill set qualifies you for a role that spans administration, inside sales, and clinical relationship-building.
Pay: $23.00-$27.00 per hour
Education:
- Bachelor's Degree (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
