Established in 2012, Hisense Canada’s product strategy is to steadily introduce a full range of electronics and appliances into the Canadian market. This includes a complete line of consumer electronics, home appliances, home comfort products.
At Hisense Canada, we take pride in our staff - they are the backbone of all that we do - and as we grow, we are looking for talented additions to our team.
Our Perks:
- Completive salaries, quarterly and annual bonuses as well as ad-hoc incentives for all levels
- Benefits coverage through Manulife
- 3 weeks vacation to start
- RRSP Match contribution
- Employee pricing on all Hisense products
- Flexible schedule
For our continuously growing business, we are currently looking for a HVAC Service Support Specialist to be based at our Mississauga office.
Key Responsibilities
· Manage AC service requests and technical support, including LCAC.
· Collect and analyze AC quality issues and follow up with factory and suppliers, reduce return rate and loss.
· Manage and oversee the daily operations of the field services of LCAC by monitoring the scheduling, quality, and productivity of retailers/installers as well as maintaining the satisfaction of customers.
· Provide training or schedule training sessions for the service team and retailers/installers as required to ensure up-to-date knowledge.
· Manage, motivate, and coach retailers/installers to ensure floor technicians are performing at or above the necessary standards.
· Provide expert counsel to floor technicians in resolution of difficult or complex repairs.
· Provide advice and support to address the non-routine potentially high impact business needs.
· Provide on-going technical advice and guidance on complex and unique issues related to products/systems.
· Resolve problems by analyzing, interpreting, and applying complex issues and development across a range of related activities.
· Collect quality issues/data, feedback to factories and follow up with solutions and improvement plans.
· Effectively problem-solve any customer concerns or issues.
· Participate in training and/or industry events as required.
Education & Experience
· Bachelor’s degree preferred.
· Minimum 3 years of experience in LCAC service/repairs/products support.
· Strong knowledge of LCAC and HVAC.
· Excellent data analyzing and problem-solving skills.
· Attention to details and ability to maintain accurate records.
Competencies for Success
· Strong Leadership - with developed collaborative interpersonal and analytical skills
· Time Management - the ability to handle conflicting priorities requiring flexibility while remaining focused
· Customer Service - for both external and internal business partners
· Self Driven - demonstrate focus on growth for both Hisense and our customers
· Exceptional communication skills (written and oral).
· Proficient in Microsoft Office
Other
· Bilingual is a bonus
Hisense is an equal employment opportunity employer and has an accommodation process in place. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.
We thank you for your interest joining Hisense Canada. Please note that only candidates selected for an interview will be contacted.
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Additional pay:
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
Application question(s):
- What is your salary expectation?
Experience:
- working in HVAC industry: 3 years (required)
- customer service support: 5 years (preferred)
Work Location: In person
