*** NO EXTERNAL CANDIDACIES WILL BE CONSIDERED FOR THIS POSITION ***
Serves as the initial point of contact for students and provides information for students, embassies and sponsors and language teachers on an ongoing basis. Performs administrative duties essential to effective program operations, to meeting quotas for student registration and retention and to efficient delivery of Second Language Intensive Programs.
Knowledge of administration principles normally acquired through a postsecondary education or equivalent experience and experience in working in a secretariat
Experience in education, in particular educating new Canadians and international students, and serving clients with limited English or French language skills
Experience using computer systems and software, such as a student information systems, Windows, word processors, databases, spreadsheets, email and the Internet
Experience working in environments that involve access to confidential information and protecting such information
Knowledge of, and respect for, cultures around the world
Tact, diplomacy and the ability to work productively and cordially with students, teachers and clients
Ability to work independently and efficiently
Ability to prioritize and coordinate multiple demands and perform multiple tasks simultaneously in order to provide services promptly and meet firm deadlines
Bilingualism – French and English (spoken and written)
Fluency in a third language considered an asset.
Key competencies required at the University of Ottawa:
Planning: Organize in time a series of actions or events in order to achieve an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Be proactive and self-starting. Show availability and willingness to go above and beyond expectations whenever possible.
Service Excellence: Reflect a positive attitude, demonstrate competence and professionalism, treat members of the community with respect, exercise care, devote full attention and find solutions. (Visit the section "Useful links" on the home page to read the detailed definition).
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal. Accept and give constructive feedback. Adjust own behaviour to reach team goals.
All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents. The University of Ottawa is an equal opportunity employer. We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and members of visible minorities. If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.
Applications from employees belonging to the bargaining unit SSUO will be considered first. Priority will be given to employees who have an entitlement as defined by their collective agreement or university policies. Schedule with an average of 35hrs/week. Workshops offered by Leadership, Learning and Organizational Development that you have taken may be considered an asset if you apply for a position at the University. Don’t forget to list them on your CV. We thank all candidates for applying. We will only contact candidates selected for further consideration. Any information you send us will be handled respectfully and in complete confidence. Remember to upload a copy of your diploma(s) or a certificate of merit as well as a current version of your CV into the My documents section of your career profile (please include the job ID number, i.e. J0000-0000, in the title of your document).