Reporting to the Director, Clinical Adoption and Integration, the Senior Clinical Leader, Virtual Health uses expertise in care transformation and clinical innovation, clinical service delivery, operations and Virtual Health to facilitate and lead the discovery and implementation of virtual health within the clinical setting, in partnership with the PHSA clinical program clinicians and leaders, as well as with PHSA Provincial Clinical Programs and Health Improvement Networks to advance their key clinical strategies and goals utilizing Virtual Health to support new service delivery models. The Senior Clinical Leader, Virtual Health works with clinical programs to facilitate an understanding of their clinical needs, provides thought leadership on how virtual health care help transform their care and works collaboratively with leaders both in the Office of Virtual Health and the clinical programs to develop, implement, manage, and evaluate virtual health initiatives. Uses expertise in clinical service delivery, clinical practice and regulations and virtual health to support clinical programs to integrate virtual health based on their needs and maximize the adoption of virtual health as a way of delivering services. The Senior Clinical Leader will also collaborate with other health organizations in BC as appropriate.
The Senior Clinical Leader, Virtual Health is a key member of the Office of Virtual Health team and is responsible for continuously increasing the successful adoption and integration of Virtual Health into the practice and culture of the organization, while preserving alignment with Quality Systems and organizational strategic direction for excellence in care and service. The Senior Clinical Leader, Virtual Health is an advocate for Virtual Health and represents the Office of Virtual Health on various committees as required. The Senior Clinical Leader, Virtual Health also guides the development, recommendation and implementation of clinical policies, guidelines and other practice supports for Virtual Health.
What you’ll do
Support the creation of strategies of Virtual Health in alignment with the program clinical strategy priorities and goals and with PHSA Virtual Health strategy and readiness by working directly with clinicians, managers and patients.
Provide direct support to clinical programs in collaboration with the Director, implements action plans, tools and key communication systems for engaging stakeholders about Virtual Health initiatives.
Liaise with PHSA clinical programs and leads, in collaboration with clinical programs, on the process of investigating and understanding clinical needs and priorities and provides thought leadership on how virtual health can support new care delivery models to address identified clinical needs.
Collaborate with clinical programs and Office of Virtual Health team members to identify virtual health initiatives that are in alignment with PHSA, the Office of Virtual Health and clinical programs strategy. Negotiates with clinical programs and the Office of Virtual Health team to determine resource requirements to implement Virtual Health initiatives across PHSA.
Lead and support the implementation of virtual health by gathering clinical requirements, leading clinical workflow and process re-design, understanding and providing consultation and leadership on the clinical and practice impacts and facilitating support, change management, education and evaluation plans.
Provide clinical expertise to the Virtual Health team to help determine the clinical impact of new or changes to virtual health platform, including clinical process transformation and change management strategies. Provide feedback and support based on clinical expertise to the Office of Virtual Health as required.
Work with clinical program supports in quality improvement, professional practice, and system transformation to ensure integration of Virtual Health initiatives in the clinical environment are consistent with clinical practice frameworks.
Promote PHSA Virtual Health best practice policies, procedures, processes, mechanisms and tools that anchor all activities. Promote consistencies and sustainability of approach for all clinical programs implementing Virtual Health initiatives.
Act a role model for continuous learning and liaises, educates and collaborates with departmental, organizational and provincial leaders, care and service providers to advance individual and organizational practice capacity for Virtual Health.
Initiate regular scans of the environment, literature and innovative projects to identify emerging practice trends as they relate to Virtual Health. Maintain familiarity with health care industry developments in Virtual Health and advises on implementation of related standards, tools and processes. Maintain competencies in Virtual Health and patient self-management in multiple clinical use cases
Provide advice and direction related to adoption and integration of Virtual Health. Leads, develops, and executes clinical use cases, implementation and education strategies, clinical evaluation and performance metrics.
Promote safe, competent and ethical care by identifying practice impacts and creating supports such as guidelines, protocols and policies. Represent PHSA as a clinical expert participant in Virtual Health on key organizational and provincial committees as assigned.
What you’ll bring
A level of education, training, and experience equivalent to a Master’s degree in a related health discipline such as Health Administration, Business Administration, Health Leadership, plus a minimum of seven (7) years’ experience in progressively senior leadership roles including a minimum of two (2) years’ experience as a practicing clinician. Experience with system transformation, quality improvement, and design thinking or innovation methods. Knowledge and experience with virtual health is considered an asset.
Excellent interpersonal, presentation, oral and written communication skills. Demonstrated attention to detail. Strong organizational and time management skills. Knowledgeable regarding new trends in Virtual clinical practice and information systems. Knowledge and practice in effective problem-solving techniques. Demonstrated ability to establish and maintain effective working relationships with clinical, technical, operational and vendor staff. Demonstrated ability to work independently or as part of a team. Change oriented and possesses an attitude of continuous improvement. Self-motivated, able to work with minimal direct supervision, and has a demonstrated ability to organize and prioritize workload in a self-directed manner. Ability to coach, facilitate and lead others. Advanced computer skills required including knowledge of Microsoft Word, Visio, Outlook and Excel. Project management and public speaking/presentation skills are an asset. Adult education, health coaching, and patient self-management skills. Strong critical thinking and problem-solving skills.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’Yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (12) with generous vacation entitlement and accruement.
Flexible work options including flextime, work locations and job sharing (eligibility will vary)
Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
Job Type: Regular Full-Time
Location: 1333 W. Broadway Vancouver, BC
Closing date: Open until position is filled
Requisition # 112190E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.