At INNHotels, we bring Canada's vibrant tourism, culture, and history to life for our guests, and it all starts with our fantastic team. Our success in hospitality, sustainability, and community development is powered by passionate individuals like you.
Are you a positive, self-driven adventurer looking for a thrilling change? Do you love working with a team and inspiring others? If you're ready for outdoor adventures and meeting amazing new people, join us at Copper Point Resort in the breathtaking Columbia Valley. Let's create unforgettable experiences together!
Position Overview:
The Barista & Retail Associate is responsible for providing exceptional guest service within the resort's coffee shop and retail space. This position prepares and serves coffee beverages, specialty drinks, baked goods, and other prepared food items while also assisting guests with retail purchases and processing transactions. The role requires a strong commitment to customer service, attention to detail, and the ability to maintain a welcoming and efficient environment for resort guests.
Key Responsibilities:
Guest Service
- Provide friendly, professional, and attentive service to all guests.
- Greet guests and respond to inquiries regarding menu offerings, retail merchandise, and resort amenities as appropriate.
- Create a positive guest experience by anticipating needs and resolving concerns in a timely manner.
Beverage and Food Service
- Prepare and serve coffee beverages, espresso-based drinks, teas, and other specialty beverages according to established standards.
- Serve baked goods, grab-and-go items, and other prepared food products.
- Ensure food and beverage presentation meets quality and brand standards.
- Monitor product freshness and notify supervisors of inventory or quality concerns.
Retail and Cash Handling
- Operate the point-of-sale system for food, beverage, and retail transactions.
- Process cash, debit, credit card, and room charge transactions accurately.
- Assist guests with retail merchandise selections and purchases.
- Maintain organized and attractive retail displays and merchandise areas.
Operations and Maintenance
- Maintain cleanliness and organization of all cafe, food service, and retail areas.
- Restock supplies, food products, beverages, and retail merchandise as required.
- Follow established food safety, sanitation, and workplace safety procedures.
- Assist with opening and closing duties, including cleaning, inventory replenishment, and cash reconciliation as assigned.
Qualifications:
Education and Experience
- Previous barista experience preferred.
- Previous customer service experience required.
- Experience in hospitality, food service, retail, or a related environment is considered an asset.
Knowledge, Skills, and Abilities
- Strong customer service and interpersonal skills.
- Ability to communicate effectively with guests and team members.
- Ability to operate point-of-sale systems and handle cash transactions accurately.
- Strong organizational skills and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic knowledge of food safety and sanitation practices.
- Ability to work independently and as part of a team.
Who We Are:
- Copper Point Resort is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Stony Plain, Grande Cache, Valemount and Invermere.
What We Offer:
- A great work environment with opportunities for development and career advancement within Copper Point Resort and the INNHotels family of hotels;
- A competitive compensation package;
- Staff events and seasonal discounts on local adventure activities;
- Hotel Discounts as part of the INNHotels family of hotels;
- Staff accommodation available
If you're passionate about hospitality and thrive in a dynamic, guest-focused environment, we'd love to hear from you. Apply today and discover what makes Copper Point Resort a great place to work and grow.
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Pay: $18.50-$20.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
Application question(s):
- We do NOT offer LMIA, sponsorship, or PR assistance. Do you require LMIA, sponsorship, or PR assistance to work in Canada?
Experience:
- Barista: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
