Lifestyle Hearing Corporation is looking for a dynamic Client Service Representative in Guelph, ON to help us in fulfilling our vision of having the most satisfied customers in hearing care. This entails providing outstanding clinical and customer services which includes customized customer-centered plans for everyone who walks through our doors. With over 100 clinics across Canada, in multiple provinces, we strive to offer flexibility with respect to location and development within the organization. As part of our commitment to our teams and our vision, we have comprehensive Quality Assurance, Mentorship and Training programs.
The ideal candidate will be able to work in a fast-paced environment, navigating between the needs of our clinic and the needs of our clients. This is a rewarding opportunity for the right candidate that wants to make their mark in helping people hear better
At Lifestyle Hearing, it is our vision to have the most satisfied clients in hearing retail. It is our mission to provide the best hearing aids and customer services. We put our clients first at the heart of everything we do, and we are passionate about helping people hear better. As a Client Service Representative with Lifestyle Hearing, you will have the opportunity to contribute to changing the quality of life for our clients and making a difference.
Do you have Outbound Call Centre experience? Leverage your knowledge and take a big step forward in your career with us today! Small personable team, positive management style, respectful environment, comprehensive extended health and dental benefits and more.
QUALIFICATIONS: To perform this job successfully, the successful candidate will perform each essential duty requirements listed below and are a representative of the knowledge, skill and/or ability required for the position. Minimum 1-2 years' experience in a Customer Service Call Centre required. Proficient use of Microsoft office and a minimum 45 WPM typing score required. Experience working in the hearing aid industry is an asset.
The ability to be flexible and work hours to cover Western Canada clients
Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to book an appointment.
Contact sales leads or existing patients by telephone, e-mail, live chat, business letter and other methods that may become available to book appointments for goods or services, explain products or services and answer questions.
Answer or make telephone calls, generate e-mails, answer live chat, and/or write business letters to book appointments for potential customers who have been solicited through a variety of sources with a focus on meeting specific lead conversion targets.
Telephone, compose e-mails, or write letters to respond to correspondence from customers or initial sales contacts.
Obtain customer information such as name, address, date of birth and other contact details as required, and enter the information into the customer management system and other systems as required.
Conduct client or market surveys to obtain information about potential customers.
Maintain a high level of professionalism when completing the duties and responsibilities of the Client Service Representative.
Maintain records of contacts and disposition of contact attempts.
Maintain an organized and clean working environment.
Maintain operations by following company work and safety policies and procedures; reporting as needed.
Contribute to team efforts and maintaining individual goals and targets set for the CSRs
Other duties as assigned.
EDUCATION High School Diploma.
What we offer our team: A competitive compensation package, comprehensive extended health and dental benefits; and a healthy work/life balance.
Please submit your resume with cover letter to email@example.com
Lifestyle Hearing is committed to fair and accessible employment practices and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process. If you require further, information please contact our Human Resources Department at firstname.lastname@example.org or 877-268-1045, Ext 248