JerseyMoo is looking for a highly organized, customer-focused Customer Success & Operations Coordinator to help manage our day-to-day operations and provide exceptional customer support. This is a mostly remote position, with occasional in-person meetings or training in Oakville when required.
What You'll Do
- Respond promptly to customer inquiries by email, phone, live chat, and social media.
- Manage customer subscriptions, including creating, modifying, pausing, rescheduling, and canceling recurring orders.
- Resolve customer issues professionally and ensure an outstanding customer experience.
- Proactively follow up with customers who cancel their subscriptions or stop ordering, understand their concerns, and work to win them back by offering appropriate solutions and exceptional service.
- Build long-term relationships with customers to increase satisfaction, loyalty, and retention.
- Maintain customer records, operational documents, and administrative reports.
- Assist with inventory tracking and stock management.
- Build and optimize daily delivery routes for our drivers.
- Monitor deliveries in real time and communicate with drivers to ensure every delivery is completed successfully.
- Follow up on delayed or missed deliveries and keep customers informed.
- Coordinate with our production and fulfillment teams to ensure orders are accurate and ready on time.
- Identify opportunities to improve efficiency and customer satisfaction.
Qualifications
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Comfortable using computers and learning new software quickly.
- High attention to detail and strong problem-solving skills.
- Ability to work independently with minimal supervision.
- Previous customer service, customer success, or operations experience is preferred.
- Experience with Shopify, subscription management, inventory systems, CRM software, or route planning software is an asset.
Requirements
- Reliable high-speed internet connection.
- Quiet home workspace.
- Available during business hours.
- Occasional availability for in-person meetings or training in Oakville, Ontario.
What We Offer
- Mostly remote work with flexible scheduling.
- Competitive compensation based on experience.
- Employee discounts on JerseyMoo products.
- Opportunities for growth within a fast-growing premium dairy company.
- A supportive and collaborative team environment.
If you enjoy helping customers, solving problems, improving operations, and building lasting customer relationships, we'd love to hear from you.
Please send your resume along with a brief introduction telling us why you'd be a great fit for JerseyMoo.
Pay: $17.60-$20.00 per hour
Work Location: Hybrid remote in Oakville, ON
