Position Summary
Bonjour PriDjan Inc. is looking for a reliable, organized and proactive Back Office Support team member to help
manage daily administrative operations, client communication, scheduling and team coordination. This role is an
important link between our clients, field employees and management. The ideal candidate should be comfortable
handling several priorities at once while maintaining a professional and helpful attitude.
Key Responsibilities
- Answer and respond to client calls, emails, text messages and service inquiries in a professional manner.
- Schedule, confirm and follow up on cleaning appointments, estimates and other service bookings.
- Coordinate daily schedules with cleaning teams and communicate changes, delays or special instructions.
- Maintain accurate client information, appointment details and internal records.
- Prepare basic quotes, service documents, reports, lists and administrative files.
- Perform data entry and update spreadsheets for schedules, client information, hours, payments or operational
tracking.
- Follow up with clients regarding upcoming appointments, service satisfaction and outstanding information.
- Assist with basic invoicing, payment follow-ups and administrative documentation when required.
- Help manage last-minute schedule changes, cancellations, employee absences and client requests.
- Communicate important client notes and service requirements clearly to the field team.
- Organize digital files and keep office information accurate and easy to retrieve.
- Support management with daily operational and administrative tasks.
Required Qualifications
- Previous customer service, administrative or office support experience.
- Fluent in French and English, both written and spoken.
- Comfortable using computers, email, internet browsers and online systems.
- Good working knowledge of Microsoft Excel, Word and PowerPoint.
- Strong communication and professional telephone etiquette.
- Good typing, data-entry and basic document-formatting skills.
- Ability to multitask and prioritize urgent tasks.
- Strong organizational and time-management skills.
- Attention to detail and ability to follow instructions accurately.
- Reliable, punctual and responsible.
Skills & Personal Qualities
- Proactive mindset - able to identify what needs to be done without always waiting for instructions.
- Problem-solving ability and confidence handling unexpected situations calmly.
- Professional, respectful and patient when communicating with clients and employees.
- Able to work independently while also collaborating with the team.
- Comfortable working in a fast-moving service business where priorities can change during the day.
- Able to protect confidential client, employee and company information.
- Positive attitude and willingness to learn new systems and procedures.
Assets
- Experience with scheduling software, CRM systems, invoicing software or workforce-management tools.
- Experience in a cleaning, home-service, hospitality or customer-service environment.
- Experience preparing estimates, invoices, timesheets or basic operational reports.
- Additional languages are considered an asset.
Performance Expectations
The person in this position is expected to keep communication clear, schedules organized and client information
accurate. Success in this role means helping the operation run smoothly, responding quickly to problems,
keeping management informed, and ensuring clients and field employees receive the information they need on
time.
Bonjour PriDjan Inc.
Helping families, one home at a time.
Pay: From $17.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
Work Location: In person
