Sales Administrative Assistant
At La Grotta Del Formaggio Wholesale, we are passionate about food. We believe that exceptional food has the unique power to connect people and cultures. For over 45 years, we have been importing the finest ingredients for the Canadian market, pride ourselves on our heritage of quality, and remain dedicated to delivering an unparalleled standard of customer service.
Position Summary
As a Sales Administrative Assistant, you will play a vital role in our daily operations. You will be instrumental in helping us exceed customer expectations and navigate the dynamic retail and food service landscape across Canada. We are looking for a proactive professional who thrives in a fast-paced environment and is committed to operational excellence. This position is full time.
Primary Responsibilities
Order Desk & Customer Service
- Manage incoming communications via phone and email with professionalism and efficiency.
- Execute accurate order entry across multiple channels including phone, email, and fax.
- Confirm order details with customers, including products, quantities, pricing, and delivery dates, flagging any discrepancies prior to entry.
- Serve as a primary point of contact for customer inquiries, providing clear and helpful information, and escalating to the sales team when needed.
- Track order status and follow up with customers regarding backorders, substitutions, or delivery delays.
Sales & Account Support
- Provide comprehensive administrative support to the sales team to facilitate goal achievement, including preparing quotes, price lists, and order forms.
- Maintain and update customer account information within the CRM system.
- Assist in preparing materials for sales calls, trade shows, and new product launches.
- Coordinate sample requests and follow-up communications with customers and prospects.
Product & Listing Data Management
- Input product listing data, ensuring pricing integrity and managing promotions within retail partner portals and internal systems.
- Process new item listing forms and maintain product/barcode data within the GS1 Canada portal.
- Monitor promotional pricing to ensure accurate application and timely expiry across systems.
- Maintain internal product catalogues and pricing sheets, coordinating with suppliers on updates as needed.
General Administrative Support
- Create, maintain, and update critical sales documents and organizational data.
- Perform general administrative duties including filing, data entry, and record-keeping.
- Assist in generating basic sales reports, such as order volumes and top customer summaries, as requested.
- Support inventory-related administrative tasks, including reconciling order quantities against warehouse stock when questions arise.
Skills & Qualifications
- High School diploma or equivalent.
- Highly organized with a strong attention to detail.
- Excellent verbal and written communication skills in English.
- Experience with CRM systems is considered a strong asset.
- Proven ability to work independently and manage time effectively.
- High computer literacy within a MS Office and Google environment, specifically intermediate proficiency in Word, Excel, and Google Sheets.
- Experience using the GS1 Canada portal is vital.
- Minimum of 2 years of work experience in CPG, or administrative support roles.
Benefits
- Comprehensive Dental care
- Extended Health care coverage
- Vision care benefits
- Paid vacation time
- Generous Warehouse discount
How to Apply
Please submit your resume through Indeed. Only those chosen for an interview will be contacted.
Pay: $42,000.00-$48,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Application question(s):
- Can you write fluently in English?
- Are you legally allowed to work in Canada?
Language:
Work Location: In person
