Technical Advisor - Information Management Services - Various positions
Correctional Service Canada
Abbotsford, BC
Correctional Service Canada
Abbotsford (British Columbia), Moncton (New Brunswick), Kingston (Ontario), Ottawa (Ontario), Toronto (Ontario), Laval (Québec), Saskatoon (Saskatchewan)
$83,147 to $103,304
For further information on the organization, please visit Correctional Service Canada

Closing date: 31 July 2020 - 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Various positions to staff:
Stream A – Technical Advisor, Application Services
Stream B – Infrastructure and Operations
Stream C – IT Security Technical Advisor
Stream D – Technical Advisor, Enterprise Architecture

** The first applicant pull will be made on January 11th, 2019.

Intent of the process
A pool of qualified candidates may be established and may be used to staff similar positions within Information Management Services Branch of Correctional Service of Canada across Canada with various linguistic profiles and/or requirements, various security clearance levels as well as various tenures (indeterminate, specified period, deployment, acting, secondment, assignment) according to the position being staffed.
Positions to be filled: Number to be determined

Information you must provide
Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

(All Streams)

Successful completion of a two (2) year of an acceptable post-secondary educational program in Computer Science, Information Technology, Information Management or another specialty relevant to the position to be staffed; or an acceptable combination of education, training, and/or experience relevant to the position.

Note: Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience.

Degree equivalency


(Stream A, B, & C)

Recent* experience assessing how changing business needs affects existing systems and preparing impact assessment and recommendation documents.

Recent* and Significant** experience in the domain of Information Management and Information Technology (IM/IT).

Recent* experience participating on multi-disciplinary teams or committees.

(Stream A &C)

Experience in working on a Project Team, developing concepts or providing strategic input.

(Stream A)

Recent* and significant** experience in one or more of the following areas for the development or testing or operational support of multi-tier applications, web-based applications or mobile applications:
  • working with IM/IT cross functional teams
  • leading IM/IT technical groups
  • liaising with business clients
Experience in providing strategic advice and recommendations on IM/IT topics and trends to ***management.

(Stream B)

Significant** experience supporting workplace technology devices such as personal and mobile computing devices and peripherals.

Recent* experience overseeing the development and implementation of standard processes, procedures, or support documentation in IT operational environment.

(Stream C)

Recent* experience in the Information Technology Security field in at least TWO of the following areas:
  • Conducting Threat and Risk Assessment on department-wide applications or infrastructure.
  • Developing security architecture and security designs for departmental-wide systems.
  • Performing IT Security Certification on department-wide applications.
  • Developing the IT Continuity program for department-wide systems.
  • Applying software/system engineering practices in the design, testing and implementation of software/hardware solutions. (e.g. requirements management, configuration management, quality assurance, documentation)
  • Developing and providing consultative advice on IT related policy.
  • IT Security incident handling and forensics
  • IT Security training and awareness
(Stream D)

Significant** experience in analyzing business requirements for IM/IT projects or services or developing technical solutions to meet business needs.

Recent* and significant** experience providing strategic advice and recommendations on IM/IT topics to management***.

  • Recent experience is defined as experience normally gained within the last five (5) years (Streams A, B & D)/three (3) years (Streams C).
** Significant experience is defined as experience that was a core part of the applicant’s employment for a period of three (3) years (Streams A, B & D)/five (5) years or more (Stream C).

*** Management is defined as being at the CS-04, CS-05, EX-01 level and above or equivalent (managers or directors)

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Post-secondary Bachelor's degree or higher from a recognized post-secondary institution in computer sciences, information technology, information management or another specialty relevant to the position to be staffed.

Certification : Professional Information Technology Security certification (e.g. Certified Information System Security Professional (CISSP), Certified Business Continuity Planner (CBCP)). Or/and Information Technology Security Accreditation (e.g. Certified Information Security Manager, Secure System Design (SSD) of CST, Certified Information System Auditor (CISA).

Project Management Institute certification (PMP) or similar certification.

Certification in TOGAF (The Open Group Architecture Framework).

Certifications relevant to information technology such as Information Technology Infrastructure Library (ITIL), A+, Networking +, MSCE, Agile, Database Administration, Project Management.

Degree equivalency.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English Essential
Bilingual Imperative CBC/CBC
Bilingual Imperative BBB/BBB

Information on language requirements


(All streams)

Knowledge of current IM/IT trends and best practices.

Knowledge of basic project management principles and practices.

(Stream A, C, &D)

Knowledge of System Development Life Cycle (SDLC) phases.

(Stream A, B, & C)

Knowledge of Government of Canada direction in regards to current and emerging IT trends.

(Stream C)

Knowledge of industry and Government of Canada IT Security policies, directives, and best practices.

(Stream D)

Knowledge of the roles and responsibilities of the central agencies as related to IM/IT in the Government of Canada


(Steam D)



(All Streams)

Ability to effectively communicate orally.

Ability to effectively communicate in writing.

Ability to meet deadlines and to work effectively under pressure.

(Streams A&C)

Ability to research, analyse, and resolve problems.

(Stream D)

Ability to analyze technical and business requirements and provide recommendations.

Ability to manage multiple priorities in a rapidly evolving environment.


(All Streams)

Client services oriented






(Stream D)

Analytical Thinking

The following may be applied / assessed at a later date (may be needed for the job)

Experience in developing applications using .NET and/or MEAN stack (Mongo, Express, Angular, Node).

Experience developing dynamic web applications using at least 3 of the following: CSS, HTML, XML, ASP, C#, JavaScript, JSON, PHP, SOAP, REST, JSP.

Experience performing identity and access management using Active Directory.

Experience in developing mobile applications (Android or Ionic cross-platform frameworks).

Experience with open source tools and repositories.

Experience implementing Web Content Accessibility Guidelines (WCAG) when developing or modifying web applications

Experience in developing and maintaining technical documentation, including, but not limited to: functional specifications, build books, application design, solution architecture, data architecture, options analysis, business cases, etc.

Experience with RDBMS (e.g. Oracle, MS SQL Server, MySQL) or noSQL databases in one or more of the following areas:
  • development of application
  • database administration
  • operational support
  • database architecture and data modeling
Experience with providing or delivering cloud services or managing cloud-based environments.

Experience with AGILE project management using tools such as JIRA & Kanban Board.

Experience in creating and maintaining ETL processes in scripts in a data warehouse environment.

Experience in structuring, transforming and reporting data using various BI tools.

Experience with development on ERPs, such as Microsoft Dynamics 365, SAP, Oracle E-Business Suite, Oracle Peoplesoft.

Experience in quality assurance with regards to testing custom software and web applications using automation tools.

Experience in developing and maintaining automated scripts using testing tools such as Rational Functional Tester.

Experience with installation, configuration and administration and tuning of any of the following, in a virtual environment: Microsoft Windows Server 2008 or higher, Microsoft Internet Information Services (IIS), Java Application Server, Oracle Web Logic Server, Oracle RDBMS v12.

Experience providing production support in a mission-critical or high availability environment.

Experience collecting business and system requirements and formulating cost for IM/IT backed project.

Experience in the packaging and deployment of national scale applications.

Experience in designing, implementing and supporting a Common Enterprise Desktop based on a Microsoft Operating System.

Experience working with Commercial Off-The-Shelf (COTS) software.

Experience in Change and Incident Management.

Experience in providing IM/IT advice to senior managers (Director level or higher).

Experience working in an operational corrections environment.

Recent* experience supervising/managing staff.

Experience in IT equipment lifecycle and asset management.

Experience in providing third-level support to clients.

Experience working with Regions on National projects.

Experience preparing and delivering Security Awareness training

Recent* experience in COMSEC Operations

Significant** experience working coordinating, designing, developing, or managing a diverse set of technologies.

Recent* experience leading or coordinating Application Portfolio Management (APM) work within the Government of Canada.

Recent** experience in producing architecture related documentation or participating in an Enterprise Architecture initiative.

Experience working in an operational corrections environment.

Experience with one or more of the current and emerging trends and developments in Enterprise Architecture, such as:
  • Secured mobile devices
  • Cloud computing
  • Service Oriented Architecture
  • Enterprise GC-Wide Solutions
  • Open standards
  • Big data
Experience using Enterprise Architecture tools (e.g. Qualiware, Sparks, or similar).

  • Recent experience is defined as experience normally gained within the last five (5) years (Streams A, B & D)/three (3) years (Streams C).
** Significant experience is defined as experience that was a core part of the applicant’s employment for a period of three (3) years (Streams A, B & D)/five (5) years or more (Stream C).


Knowledge of IT Service Management processes, principles and best practices

Knowledge of software development best practices

Knowledge of micro service architecture

Knowledge of principles in Business Analysis Book of Knowledge (BABOK).

Knowledge of business process modeling.

Knowledge of architectural design approaches (TOGAF, Zachman, etc.).


Ability to communicate technical information to a variety of technical and non-technical audiences.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity


Stream (A, B & C)

Willingness and ability to travel (especially applicable for client service positions where the service must be provided to different offices, sometimes in distant regions).

Willingness to work occasional, unexpected overtime including on-call, standby, call-back or after-hours work.

Conditions of employment
Reliability Status security clearance - Secret level Security Clearance may be required for some positions.

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.