Help create an exceptional experience for every patient.
At our clinic, great healthcare starts long before a patient meets their surgeon — it starts with the person who answers the phone, eases their concerns, and helps them navigate what can be an overwhelming experience.
As a private clinic, we know the coordinator is often a patient’s very first impression — the person who answers their questions, builds their confidence, and helps them feel ready to take the next step in their care.
We’re looking for a Patient Care Coordinator who thrives in a fast-paced environment, builds genuine relationships with patients, surgeons, and colleagues, and keeps a busy clinic running smoothly. If that sounds like you, we’d love to hear from you.
What You’ll Be Responsible For:
Patient Experience & Scheduling
- Welcome and support patients in person, by phone, and by email, from first inquiry through ongoing care.
- Guide patients through registration, medical history forms, and required documentation.
- Schedule consultations and follow-ups, and manage cancellations and waitlists to minimize gaps in practitioner schedules.
- Follow up with patients to confirm appointments, share updates, and gather feedback.
- Work closely with practitioners to communicate treatment information clearly and accurately.
Records & Billing
- Maintain accurate, complete, and confidential patient records, intake forms, and appointment histories.
- Ensure documentation complies with clinic policy and privacy legislation; audit files for completeness.
- Enter and maintain billing information; explain payment processes and collect payments per clinic policy.
- Prepare reports on scheduling, cancellations, no-shows, and patient activity to support operational decisions.
Clinic Operations
- Help maintain a welcoming, organized reception area and monitor front desk supplies.
- Support patient engagement initiatives, referral programs, and surveys.
- Contribute ideas in team meetings and assist with special projects as needed.
What You Bring:
- Genuine enjoyment of helping people, with empathy, professionalism, and confidence.
- Builds trust with patients and helps them feel confident moving forward, staying organized and responsive so every inquiry gets timely follow-up.
- Strong organizational skills and comfort managing multiple priorities under pressure.
- Close attention to detail, especially with patient records and billing.
- Quick comfort with EMR, scheduling, and billing software.
- A collaborative, solutions-oriented approach and willingness to take initiative.
- Experience in healthcare, medical administration, surgical clinics, physiotherapy, or another patient-facing role is an asset.
Qualifications:
- Minimum two years of experience as a Medical Office Assistant (MOA) or in a similar healthcare role.
- Fluent, professional English communication, written and verbal.
- Experience with EMR systems is essential; experience with Accuro is an asset.
- Prior customer service experience, including outside healthcare, is an asset.
- A commitment to confidentiality and professionalism when handling sensitive patient information.
What We Offer:
- A supportive, collaborative team and leadership who take feedback seriously
- A positive environment where we work hard and make time to enjoy it
- Room to grow as our clinic expands
- Comprehensive health, dental, and vision benefits plan, with supplementary health coverage and a spending accountAccess Orthopaedics is Calgary’s trusted destination for specialized musculoskeletal care, dedicated to improving the quality of life for our patients by providing pathways to accessible, comprehensive treatment options. Our clinic combines a multidisciplinary approach with state-of-the-art technology, offering a full spectrum of orthopaedic and rehabilitation services designed to address every stage of the patient’s journey.
Gateway Surgery brings surgeons, physicians, physiotherapists, anesthesiologists, and nursing professionals together under one coordinated model of care. The care team shares information at every stage from initial diagnostics and surgical planning through to post-operative recovery so each member understands a patients needs and plans for their care. We ensure that our patients receive clear communication and consistent coordination support from first consultation to final follow-up.
Job Type: Full-time
Pay: $21.00-$24.00 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
