Dental Administrator – Permanent Full-Time
Tooth Room Dental is a modern, growing practice in Newmarket. Our small team works closely in a respectful, supportive environment where clear communication and dependable follow-through matter.
We are looking for an accurate, self-directed Dental Administrator to independently manage our front desk, patient scheduling, insurance workflows, and financial administration. This is an administrative-only position. It does not include chairside assisting, sterilization, or other clinical duties.
What you will manage
- Welcome patients and manage check-in, check-out, phone, and email communication with warmth and professionalism.
- Optimize the schedule, including bookings, confirmations, filling cancellations, and recalls.
- Obtain and carefully document dental insurance breakdowns and coverage details.
- Prepare estimates and predeterminations; submit EDI claims; review EOBs; coordinate benefits; and follow unresolved or rejected claims until the issue is resolved.
- Enter insurance and patient payments accurately, reconcile account activity, collect patient balances, and follow outstanding accounts receivable.
- Explain treatment estimates, insurance limitations, and payment options clearly and calmly.
- Maintain accurate patient and financial records in Akitu One and keep the reception area and administrative workflows organized.
- Communicate closely with the dentist and assistant so patients receive a smooth, well-coordinated experience.
What you bring
- At least one year of hands-on work experience in a Canadian dental office is required.
- Strong practical knowledge of Canadian dental insurance, including benefit verification, breakdowns, EDI claims, predeterminations, EOBs, coordination of benefits, and claim follow-up.
- Experience with dental scheduling, treatment estimates, payment posting, patient balances, and accounts receivable.
- Strong attention to detail, good note-taking habits, and dependable follow-up.
- Calm, confident verbal and written communication with patients, insurers, and team members.
- Ability to work independently at the front desk while collaborating with the clinical team.
- Reliable availability for every scheduled shift, including Saturdays and Sundays.
Assets
- Previous experience in an Ontario dental practice.
- Experience with Akitu One.
- Familiarity with the Canadian Dental Care Plan (CDCP).
- A dental administration certificate or diploma.
Schedule
- Monday: 10:00 a.m.–6:00 p.m.
- Tuesday: Off
- Wednesday: Off
- Thursday: 10:00 a.m.–6:00 p.m.
- Friday: 10:00 a.m.–6:00 p.m.
- Saturday: 10:00 a.m.–6:00 p.m.
- Sunday: 10:00 a.m.–4:00 p.m.
What we offer
- Permanent, full-time employment.
- A consistent weekly schedule with Tuesday and Wednesday off.
- A supportive, respectful working relationship with the owner-dentist and dental assistant.
- Free on-site parking.
- An opportunity to make a visible contribution as a young practice grows.
Pay: $24.00-$26.00 per hour
Benefits:
Ability to commute/relocate:
- Newmarket, ON L3Y 2N4: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to work every listed shift, including Saturdays and Sundays? Please note any restrictions.
Experience:
- Canadian dental office: 1 year (required)
Work Location: In person
