Customer Service Rep ($3300+ & amazing benefits!)
Boardwalk
Calgary, AB

Job Title: Non-Resident Customer Service Representative

Classification: Full Time

Location: Calgary, Alberta

Start Rate: $3300 - $3500 / month

We offer Health & Dental Benefits, Group RRSP match, Rental Discount, Fitness Reimbursement + more!

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Main Requirements:

  • Completed post-Secondary Education in a related field (Diploma or Degree)
  • Valid driver's license and vehicle
  • Customer Service with Sales experience

Responsibilities:

  • Ensure the health, comfort and safety of our Customers
  • Ensure daily communication with all site Associates
  • Collect rent and follow up on defaults
  • Ensure vacancy is within guidelines for each site (minimized) by effective service to potential and existing customers
  • Inspections of vacant and upcoming suites
  • Lease and show suites
  • Ensure all rental enquires are answered within the guidelines provided
  • Annual suite inspections
  • Prepare and deliver bank deposits
  • Administrative duties including processing paperwork for site and other Associates
  • Complete all required administration for the position on a tablet
  • Ensure contractors arrive as per scheduled timelines and complete their work as pre conditions of the contract
  • Ensure proper and accurate inventory management
  • Snow removal as needed
  • Touch-up painting as required
  • Complete other tasks assigned by the Area Coordinator

Experience and Educational Requirements:

  • 2 years Customer Service Experience required
  • Completed post-Secondary Education in related field required

Technical Requirements:

  • Computer experience is required with web based programs preferred
  • Ability to learn and adapt quickly to changing systems and new technology
  • Familiarity with computer tablets is an asset

Non-Technical Requirements:

  • Strong commitment to providing excellent customer service
  • Dedicated to building better communities for all our Customers and surrounding communities
  • Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
  • Excellent listening and telephone etiquette skills
  • Exceptional problem-solving and decision-making capabilities
  • Strong planning and organizational skills coupled with ability to multi-task and prioritize
  • Excellent time-management skills
  • Ability to handle sensitive and confidential matters
  • Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
  • Ability to work independently (self managed) and with other Associates in a team environment
  • Ability to learn quickly, adapt to change and be flexible in nature
  • Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
  • Demonstrates a positive attitude, enthusiasm and assertiveness
  • Ability to spend up to eight hours walking, standing, climbing stairs, lifting
  • Ability to maneuver or lift up to 10kg with the proper equipment

Additional Details:

  • Vehicle required
  • Valid driver license
  • Family building
  • Pet building

Interested applicants are invited to submit a Cover Letter and a Resume.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Post-offer/Pre-employment Physical Testing where applicable.

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About the Company

Over 30 years ago Boardwalk began with a clear Mission, to provide Resident Members with quality rental communities, a vision for the future and a commitment to five core values. These Mission, Vision and Values, coupled with Boardwalk’s Golden Foundation, have helped to create a team of Associates who are committed to building better communities. Whether it is a local Community or a global one, Boardwalk Associates approach it with the same foundation and aim to build and strengthen it.

At Boardwalk, we strive to become your “Employer of Choice”. We are committed to engaging our Associates through mutual respect, trust and honesty as well as following our Golden Foundation which is to “Treat others as you would like to be treated", “Be Good”, “Love Community” and “Have Fun”.

We believe that we are providing our Associates with a workplace that they can call home; a place where coming to work isn’t a chore. We continually look for new and innovative ways to engage our Associates not only in their day-to-day work, but also ways to get involved in the Community and provide opportunities to give back.

Boardwalk is seeking individuals who have a positive attitude, are energetic and as passionate as we are in building communities and serving our Resident Members. You must be self-driven, productive and have the capacity to deliver high-quality results. Working within a team is essential to your success at Boardwalk.

Please visit https://bwalk.com/en-ca/ to know more about Boardwalk

Job Type: Full-time

Salary: $3,300.00 to $3,500.00 /month