At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.
CWB Financial Group (CWB) is on a mission to become the best full-service bank for business owners of Canada.
Bring you. All of you. Caregiver. Ally. Outdoor enthusiast. Indigenous community partner. Foodie. Neurodivergent perspective. Sports fan. Human rights activist. Labels don’t matter here, but your perspective does.
All applicants are welcome, and we expressly encourage applicants to apply who identify as women, persons with visible and invisible disabilities (including physical, mental, sensory, learning impairment, etc.), Indigenous Peoples (including First Nations, Metis and Inuit), LGBTQ2S+ and/or racialized persons. At CWB we believe that inclusion has power , and we’re always looking for unique perspectives to add to our teams. We have a culture that thrives on idea-sharing, collaboration, respect, caring and camaraderie. If you have a voice to add to the conversation, we’d love you to apply. All applicants are considered as part of an equitable and fair selection process.
The Manager, Operational Process improvement focus will be on achieving operational effectiveness objectives through the implementation, continuous improvement and efficiency, and sustainment of CWBFG operational processes to enhance the branch and client experience. This includes the initiation, current state assessment, future state design, implementation and sustainment of process improvement opportunities using Lean Six Sigma methodology.
The role will build strong relationships and collaborate with other staff and governance groups within CWBFG including corporate department staff, partner companies, as well as branch and regional staff to drive a high level of operational effectiveness which aligns with operational policies and procedures with organizational goals and strategic objectives.
People Leadership, Business Support, Controls and Administration
Lead the Operational Effectiveness operating rhythm for Process Improvement which includes regular performance coaching, side-by-sides and other activities determined in collaboration with the Operational Effectiveness team.
Conduct regular one-on-one meetings with direct reports to build relationships, discuss issues and challenges, provide feedback, coaching and recognition, and to review development plans.
Provide direct and indirect leadership to drive improvements in performance of Process Management and Improvement team through cascading of accountability and ensuring effective performance management standards are followed.
Coordinate/lead the workload of the Process Improvement team, including the prioritization of items and setting of deadlines.
Prepare and regularly review annual objectives and career development plan with manager/supervisor.
Work with key stakeholder and leadership to develop and implement the Operational Effectiveness methodology and a structured process which ensures the success in achieving operational effectiveness objectives for the implementation, continuous improvement and efficiency, and sustainment of our CWBFG operational processes to ensure the branch and client experience is enhanced.
Establish measures and reporting to ensure our branches and partners achieve organizational goals by reducing costs and realizing benefits (and unrealized benefits).
Ensure our stakeholders and processes are identified and follow the Operational Effectiveness methodology (through process reviews) to ensure continuous improvement and enhanced client experience results.
Drive increases in capacity and efficiency of the Process Improvement team by focusing continuous improvement efforts on the processes, people, team structure, and related technology.
Participate in the development and contributions of an operational scorecard and support resources to the branch network. Participate in the identification of root causes, then assist business leadership with building and executing on an appropriate action plan to address them.
Facilitate discussion and resolution of escalated issues related to policy, procedures, or specific branch or client situations.
Drive the use of data for daily management and decision-making using data analytics and reporting tools.
Ensure all processes, activities and team members follow Canadian Western Bank’s Code of Conduct, legal, regulatory, and policy framework.
Controls and Administration
Drive and deliver on targeted benefit realization from projects and initiatives (e.g. continuous process reviews and improvements, end-user readiness and productivity goals, improved regulatory results, the use of Robotic Process Automation; expansion of FileNet usage, etc.).
Ensure proper controls are in place and monitor daily operations to ensure controls are working effectively to mitigate risks associated with the processes executed within the Process Improvement team, including a library of Operations and internal policies and procedures, templates and a review calendar.
Capabilities that will take you further
Strong Leader with demonstrated skills in effective feedback, coaching and delegation.
Customer focused. You have the right tools to ensure accurate stewardship to exceed client expectations while maintaining positive relationships.
Relationship building. Ability to effectively partner and collaborate with, and influence, stakeholders to extract time and resource commitments, across the organization as relationships get results.
Operational support. You’re all about seeing our team succeed and reach achievements and successes for our clients. You will provide guidance and mentorship in areas like risk assessment, credit underwriting, credit structuring and credit presentation skills – delivering results effectively and efficiently.
Communication. You are clear & concise – both in written & verbal communications/presentations.
A multitasker. As a fully experienced, qualified credit professional, your day will include balancing multiple tasks.
Strategic thinker and ability to engage others to understand the organizational goals and objectives.
Ability to drive efficiencies and continuous improvement in processes aligned with corporate culture.
Technical savvy in MSOffice products, including Visio, Excel, Word, Teams and PowerPoint.
Foundational knowledge and experience to grow from
Post Secondary Education in Business, Finance, or a related field
Minimum five years of experience, preferably in areas that support operational effectiveness:
Process review and improvement with demonstrated experience and ability to continuously improve processes, Lean Six Sigma certification
Process mapping and project management experience
Learning and development including the development and execution of programs an asset.
Minimum two years experience of management and leadership of people and teams.
Industry knowledge (retail banking, commercial banking, and lending) and participation in industry committees/working groups would be an asset.
Go further with CWB. Apply today.
Why work with us?
Winners of Canada’s Most Admired Corporate Culture 2020
& recognized as one of 50 Best Workplaces in Canada by Great Places to Work
Your voice matters. Help us shape our voice around important social & cultural matters.
The opportunity to make a difference . Build a team. Make an impact. Put your mark on the CWB landscape.
Flexible work arrangements . Make work make sense for you. Remote work. Relocation. Compressed work weeks & more!
Physical health and mental fitness are priorities . Generous time away to practice self-care and family-care with 100% company paid benefit & support programs.
Community giving. Drive economic prosperity in your community. Get involved. Volunteer. Fundraise. All with CWB support.
Bring your whole self to work. Inclusion is a journey requiring practice & experience that results in a powerful outcome.
Innovation. Learn. Grow. Enhance. At CWB we play to win. When we fail, we fail forward.
Connection. Join, participate, lead an employee regulated group (ERG). Find a community within the CWB family.
Organization wide coaching services . Strategic career design is something we work hard to deliver for all employees.
Recognition. Peer to peer recognition program. Both “in the moment” and monumental!
Financial rewards . Yup! We pay you too. Base plus performance incentives.
Retirement investment strategy. You can’t work forever, so we have a RRSP contribution & matching program with financial advisors at the ready to help you make the most of your wealth.
Company ownership. The knowledge and opportunity to impact the bottom line and be rewarded for it - every day, with our employee share purchase plan.
Take your career further with CWB. Apply today.
As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.
- P osition closes at 12:01am on the close date identified below.