For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.
Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.
Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians.
Job Title: Account Associate
Employment Type: Full Time, Term (16 Months)
Location: Moncton or Dartmouth
Salary: Comprehensive Compensation
Reports To: Manager
If you enjoy frequent contact with customers, building solid business relationships and working in a fast-paced team environment, this opportunity is for you! As a member of the Account Associate team, you will work closely with Account Executives while also interacting with multiple Medavie Blue Cross operational teams to assist in the sale and retention of our Medavie Blue Cross clients. This position will be of interest to individuals who have experience in the group insurance industry and who are motivated to go above and beyond to provide the highest level of customer service to clients, consultants and advisors (brokers).
As an Account Associate your key responsibilities will include:
Managing inquiries including complex service inquiries of an urgent nature, coordinating resolution of escalated service concerns and communicating results to the customer/advisor;
Involvement in team projects as required, representing the Sales and Account Associate team
Handle escalated issues and ensure a prompt and appropriate resolution is reached
Maintain a strong relationship with clients, consultants and brokers while providing support and handling their day-to-day inquiries (via email, phone or face to face);
Provide support to Account Executives and be able to recognize issues that require their attention as well as when potential additional premium opportunities are presented
Involvement in account management at all stages of small group cycle: quotes, enrolment, service and renewals.
Coordinating the installation/enrolment process for new groups and revisions; working with advisors to gather enrolment requirements, coordinating delivery of cards, booklets and contract; Presentations with clients/Advisors as required.
Preparing renewal documentation received from underwriting for delivery/presentation, including rate spreadsheets, reports, covering letters, and revision quotes;
Provide Group Administrator training via telephone or face to face, as requested.
Accountability (in collaboration with sales) for the group quotation process, including review/followup of specifications with high attention to detail, coordinating with underwriting throughout the rate calculation process, preparing proposal documents and/or presentations, maintaining timeline commitments, completing all tracking requirements;
As the ideal candidate, you demonstrate the following:
Two years of industry experience in a similar position;
Strong organizational and time management skills with the ability to multi-task;
Strong understanding of group health, dental, life and disability benefits as well as business processes including claims adjudication, claims utilization and underwriting;
High level of personal accountability and responsibility in a fast paced environment;
Strong analytical skills;
Superior communication and presentation skills with a strong focus on customer service;
Ability to self-direct work independently and work well in a team environment; and
Strong knowledge of Microsoft Office Suite of products.
Bilingualism is considered an asset for this position.
We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.
Medavie Blue Cross is an equal opportunity employer.
In order to keep our employees, candidates, and community safe during the COVID-19 pandemic, the majority of our employees are working from home within Canada. All interviewing, onboarding and most work takes place remotely at this time. For those employees who must work in our offices, we have taken every precaution to ensure the health and safety of our people by providing strict protocols/practices to meet legislated client and company needs, as well as modifications to the worksites to mitigate the risks for everyone's protection.
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