Position Title: Crisis Counsellor
Organization Structure Reports to the: Program Manager
Job classification: Counsellor
Job Status: Full Time
Location: Scarborough North/South
Wages: $23.81/hr for 35hrs/wk
This is a bargaining unit position
Responsible to provide crisis counselling services that provides guidance and support to clients who are dealing with various problems, crises/stress of adjusting to life in Canada or due to high needs and situations. The crisis counsellor will provide short term support and service planning to clients and link these clients successfully to the appropriate mainstream services, as applicable, including referring them to support groups, professional counselling services and peer networks. Familiarity with other services and resources in the community to work together with other organizations to provide accurate information and support is a requirement. Also provide education to individuals and groups in the community with a focus on high risk populations.
Duties and Responsibilities:
Provide counselling and support services to individuals and families experiencing crisis/stress issues including assessment, individual, family or group counselling session and referrals to appropriate professionals.
Conduct assessment of clients and identify their needs and situation.
Develop a plan of support and goals that is client centred.
Provide supportive counselling in the areas of client’s needs, substance abuse, family violence, grief, crisis intervention, trauma, and other issues.
Develop effective relationships with clients and their support systems.
Organize and lead support groups as needs arise, with a focus on families, seniors, youth.
Develop specific support groups on families’ issues focusing on parenting, adaptation to social changes, migration stress
Facilitate referrals to appropriate internal and external resources.
Develop partnership and collaborate with health and community support system in the area.
Work as a member of the team to ensure that the program operates efficiently and effectively.
Maintain close collaborative working relationships and liaise with other service professionals and institutions.
Using client-centered approach, advocate on behalf of clients in association with their community support network.
Provide accurate reporting for supervisor.
Participate in community outreach to promote program services.
Attend professional development workshops as required.
Actively participate in the professional development initiatives
Submit monthly statistical and narrative reports as required
Must meet targets set by Programs Manager
Perform other related duties as required
Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
Using a variety of communication styles and strategies to foster open communication, to exchange of information and discussion on an ongoing basis
Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoid problems, or develop entrepreneurial opportunities. Plan ahead for upcoming problems or opportunities and takes appropriate action.
Demonstrates strong commitment to meeting the needs of clients, co-workers, managers, or community members, striving to ensure their full satisfaction.
Degree in Psychology or Social Work from an accredited educational institution
3-5 years’ experience working with case management, mental health counselling, addictions and crisis intervention.
Registered Social Worker in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) or Registered Psychotherapist in good standing with the College of Registered Psychotherapists of Ontario (CRPO) an asset
Knowledge of major mental illnesses including; signs/symptoms, medication management addictions and other issues.
Knowledge of case management including, local resources and access to services.
Excellent assessment skills.
Knowledge of settlement and adaptability issues
Knowledge of sexual and domestic violence issues
Knowledge of all relevant legislation, policies and practices
Ability to engage and build rapport with clients from various cultural and social-economic backgrounds.
Strong client advocacy skills.
Ability to assist in complex client live circumstances and maintain healthy boundaries.
Possess cultural awareness and sensitivity
Demonstrate ability to work effectively within a team and independently with minimal supervision.
Create a safe, comfortable environment for clients to work within.
Demonstrated reliability, punctuality and attendance.
Excellent communication skills, verbal and written.
Strong time management skills.
Fluency in a second language is a definite asset
Please email your application on or before Wednesday October 20, 2021 to the Hiring Committee with cover letter explaining your interest in this position as an attachment in MS Word in one document with the file name: Last name first name to:
Polycultural Immigrant & Community Services
17 Four Seasons Place, Suite 102
Toronto, Ontario M9B 6E6
Polycultural reserves the right to post internally and externally.
In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly. We thank everyone for their interest in Polycultural; however only those selected for an interview will be contacted. Polycultural Immigrant & Community Services hires on the basis of merit and is committed to employment equity.
No Phone calls please
Application deadline: 2021-10-20
Job Types: Full-time, Contract
Salary: $23.81 per hour
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
- 8 hour shift
- Monday to Friday
- Bachelor's Degree (preferred)
- Registered Social Worker (required)
- Registered Psychotherapist (preferred)