Technical Writer

CircleCI Toronto, ON

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Job details

Skills

Computer Science
Writing skills
DevOps
Git
Bachelor's
Confluence
Version control systems
Usability
UX
APIs
Agile
Content management
Proofreading
Communication skills
Information architecture

Full job description

Job Summary:

CircleCI is looking for a detail-oriented and experienced Technical
Writer to join our team. As a Technical Writer at CircleCI, you will play a critical role in
creating clear, concise, and engaging technical content that helps users understand and
leverage our platform effectively. You will collaborate with cross-functional teams to
produce documentation, guides, tutorials, and other written materials that empower our
customers and enhance their experience with CircleCI.

Responsibilities:

1. Documentation Creation:

Develop comprehensive and user-friendly technical documentation for
CircleCI products, features, and APIs to support users at various skill
levels.
Write clear and concise guides, tutorials, and release notes that help
users set up, configure, and troubleshoot issues on the platform.

2. Content Management:

Organize, categorize, and maintain the documentation library, ensuring
content is up-to-date, accurate, and accessible to users.
Collaborate with product managers, engineers, and support teams to
gather information and ensure documentation aligns with product updates
and releases.

3. User Experience Improvement:

Conduct usability testing, gather feedback, and incorporate user insights
to enhance the readability and effectiveness of documentation.
Continuously improve documentation processes, content structure, and
information architecture to optimize user experience.

4. API Documentation:

Create and maintain API documentation that helps developers integrate
with CircleCI, understand authentication methods, and leverage platform
capabilities efficiently.
Provide examples, code snippets, and use cases to guide developers in
using CircleCI APIs effectively.

5. Training Materials:

Develop training materials, user guides, and onboarding resources to
educate users, customers, and internal teams on best practices for
utilizing CircleCI tools and features.
Conduct training sessions, webinars, and knowledge-sharing workshops
to promote effective documentation usage and adoption.

6. Quality Assurance:

Ensure accuracy, consistency, and alignment with brand guidelines in all
technical documentation produced.
Conduct regular reviews, updates, and edits to maintain high-quality
content standards and address feedback from users and stakeholders.

Requirements:

Bachelor's degree in Technical Writing, English, Computer Science, or a related
field.
3+ years of experience as a technical writer, creating documentation for software
products, APIs, or developer tools.
Proficiency in tools like Markdown, DITA, Confluence, or similar platforms for
document creation and management.
Strong technical aptitude and the ability to understand complex technical
concepts and translate them into clear, user-friendly documentation.
Excellent writing, editing, proofreading, and communication skills with attention to
detail.
Experience working in an agile development environment and collaborating with
cross-functional teams.
Knowledge of version control systems (Git), content management best practices,
and documentation tools.

**Join CircleCI as a Technical Writer and contribute to delivering high-quality technical
content that empowers users, enhances product adoption, and improves the overall
user experience. Apply now to showcase your expertise in technical writing,
documentation creation, and user education within a fast-paced environment.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About CircleCI

CircleCI is the world's largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold
Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.

CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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