Office Manager
Marmora Resort
Marmora, ON

Job Description

The Office Manager is responsible for implementing and managing operating budgets, maintaining the system of accounts and book keeping records, developing customer service strategies and overseeing operation of a resort in Marmora. In addition, work directly with the owner of the resort and manage resort staff.

E*SSENTIAL D*UTIES AND RESPONSIBILITIES

  • Complete administrative task such as invoicing to seasonal clients, budget adherence and overseeing coding and ordering and inventory for the camp store.
  • Create daily reservation, occupancy and financial reports with the applicable data surrounding our guests (e.g. source of reservation, etc.)
  • Process and complete payroll and other daily accounting entries including reviewing and approving hours of work and maintaining payroll records.
  • Check all unresolved client departures and balances owing on a daily basis to ensure accurate receivable balance.
  • Responsible for the data completeness, accuracy and handling of our guest records.
  • Oversee and ensure end of day tasks are completed including cash transactions, deposits and floats.
  • Work with team to understand and comply with all company policies and procedures
  • Track utilization of gift certificate sales and redemption
  • Responds to guest requests and complaints as they occur.
  • Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
  • May be required to work Manager on Duty shifts in absence of Store Manager.

Key Competencies

  • Communicates internally with all parties and externally with all guests on property
  • strong customer service skills, must be able to listen carefully and have the ability to multitask, must be assertive while maintaining a friendly manner.
  • Initiative and ability to deal with situations and issues proactively and persistently, seizing opportunities that arise.
  • Ability to work independently and with others to achieve positive results.

R*EQUIRED E*XPERIENCE AND QUALIFICATIONS

  • Experience in property and/or hospitality management preferred.
  • Working knowledge of basic accounting principles & QuickBooks
  • Strong time management, organizational, analytical skills and attention to details
  • Experience developing and maintaining long term customer relations
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Ability to organize and prioritize various projects
  • IT literate and skilled with MS Word, Excel and Outlook
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Able to respond quickly in a dynamic and changing environment
  • Solid understanding of tourism
  • Ability to work Monday to Friday and weekend work as required. Peak season in the summer at the resort will require coverage on the weekend.

D*EMANDS A*NALYSIS

MENTAL

  • Works fast paced, under pressure to provide valuable service to clients, precision and high attention to detail required when working in an accounting function, routinely dealing with confrontational

RELATIONSHIPS

  • Spends majority of time using interpersonal skills in interaction with employees, customers and suppliers of the organization.

PHYSICAL

  • Constant use of computers, keyboarding and mobile technology with long periods of

ENVIRONMENTAL

  • Spends most of time within the office. Some time will be spent dealing with customers on the resort grounds.

P*ERFORMANCE *STANDARDS

EMPLOYMENT INFORMATION

  • Full Time Seasonal work April through October. To include set up of campground prior to opening and closing procedures of park.
  • Position may include a husband and wife team with on-site accommodations.

Job Type: Full-time

Experience:

  • office management: 1 year (Preferred)
  • Trailer Park / Resort: 1 year (Preferred)