Responsibilities
Deliver day-to-day support services to investment banking and corporate banking business units and their clients within a Global Business Services environment.
Support and enhance CI/CD pipelines using GitHub Actions, including build, testing, security scanning, and deployment activities.
Troubleshoot CI/CD pipeline failures and assist with production release activities.
Support DevSecOps practices, including vulnerability remediation, audit support, and compliance evidence collection.
Perform certificate renewals, secrets rotation, and environment configuration changes.
Integrate and maintain automated testing processes (unit, component, and system testing) within CI/CD pipelines.
Provide Level 2 and Level 3 production support, with limited Level 1 support responsibilities.
Monitor batch jobs and scheduling tools such as AutoSys or Airflow.
Investigate production incidents, perform root cause analysis, and implement fixes or workarounds.
Perform basic Linux and Windows system administration and troubleshooting tasks.
Coordinate with infrastructure, development, security, and global support teams.
Participate in change management activities, production releases, and maintenance weekends.
Continuously improve monitoring, documentation, and automation processes.
Requirements
Ability to read code and develop intermediate-level scripts and programs to support complex applications.
Ability to work with APIs and develop or consume existing APIs.
Ability to prioritize production issues based on business impact and urgency.
Experience with scripting languages such as PowerShell, Batch, and Unix shell scripting.
Experience with relational databases.
Ability to manage multiple tasks and prioritize activities across several applications.
Knowledge of the financial services industry.
Strong troubleshooting and analytical skills.
Automation-first mindset.
Strong communication and collaboration skills.
Ability to work effectively in fast-paced production environments.
Awareness of system-wide impacts and operational risk.
Fluency in English and French.
Nice to Have
Python scripting experience.
Basic Java knowledge.
Cloud experience, particularly with Microsoft Azure.
Experience with Docker and Kubernetes.
Experience using Airflow.
Knowledge of APIs, networking concepts, firewalls, and whitelisting.
Experience with JIRA or similar ticketing tools.
ITIL or FRM certification.
Language Requirement
Ability to communicate in English, both orally and in writing, is required, as this role involves regular collaboration with colleagues and partners in the United States.
Compliance Notice
Due to applicable U.S. Federal Securities regulations, candidates selected for this position may be required to undergo enhanced background screening, including fingerprint collection through an authorized third-party provider.
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.
