Job Title: Front Desk Receptionist / Clinic Coordinator
We are seeking a warm, high-energy Front Desk Receptionist to join our busy multi-disciplinary health clinic. Featuring: physiotherapy, chiropractic , massage therapy and psychotherapy services.
We have 2 locations- Brock and 401 area and Port Union and 401 area! This job may be at both locations.
In this role, you will be the face of our clinic, ensuring our patients feel welcomed, supported, and cared for from the moment they walk through the door.The ideal candidate combines a compassionate, patient-first attitude with a strong sales background. You will use your sales experience to naturally educate patients on our full suite of services, helping to upsell treatment packages, introduce new modalities, and drive overall clinic growth.
Key Responsibilities
Patient Experience & Communication
- Deliver exceptional patient care by greeting everyone warmly and creating a welcoming, stress-free clinic environment.
- Manage all patient calls and inquiries, answering questions about our services with enthusiasm, empathy, and clarity.
- Build strong relationships with patients to encourage long-term retention and positive word-of-mouth.
Sales & Clinic Growth
- Utilize your sales background to confidently speak about our diverse services (physiotherapy, chiropractic care, massage, etc.).
- Actively upsell and cross-sell clinic services, maintenance packages, and wellness products where appropriate to support patient recovery goals.
- Identify opportunities to fill gaps in the schedule, proactively calling existing patients for follow-ups or re-bookings.
Bookings & Billing Administration
- Manage the clinic software to efficiently schedule, reschedule, and optimize patient appointments.
- Handle all patient billings, invoicing, and payment processing accurately.
- Assist with direct insurance billing (extended health providers) and resolve any billing discrepancies smoothly.
Clinic Maintenance
- Maintain the cleanliness and presentation of the reception area, waiting room, and treatment rooms.
- Perform light cleaning duties throughout the day (wiping down surfaces, tidying up, managing laundry/towels) to ensure a hygienic, professional space.
Qualifications & Experience
- Experience: 1–2+ years of experience in retail sales, customer service, or a front desk role (experience in a medical, chiro, or physio clinic is a strong asset, but not mandatory).
- Proven Sales Skills: A natural ability to identify customer needs, overcome objections, and close sales/upsells comfortably.
- Communication: Exceptional verbal and written communication skills with a genuinely friendly phone manner.
- Tech-Savvy: Comfortable learning clinic management and billing software (e.g., Jane app, ClinicMaster) and handling point-of-sale (POS) systems.
- Attributes: High emotional intelligence, strong multitasking abilities, highly organized, and a proactive "get-it-done" attitude.
What We Offer
- Competitive hourly wage
- Comprehensive training on clinic software, billing systems, and our healthcare services
- Complimentary clinic services (chiropractic care for you and your family and discounted other services).
- A supportive, positive, and growth-oriented team environment.
Job Types: Full-time, Part-time, Permanent
Pay: $20.00 per hour
Work Location: In person
