Overview
Join our dynamic team as an IT Support Specialist and become the vital link that keeps our technology running smoothly! In this role, you will deliver exceptional technical support to users across various platforms, ensuring seamless operation of hardware, software, and network systems. Your proactive approach will help resolve issues swiftly, enhance user experience, and maintain the integrity of our IT environment. If you thrive in a fast-paced setting and love solving complex technical challenges, this opportunity is perfect for you!
Responsibilities
- Provide frontline technical support to end-users via help desk channels, troubleshooting hardware, software, and network issues efficiently.
- Assist with the setup, configuration, and maintenance of desktops, laptops, and mobile devices across operating systems including Windows, macOS, and Linux.
- Resolve software problems related to Microsoft Office applications, operating systems, and specialized enterprise tools like ServiceNow and BMC Remedy.
- Manage computer networking components such as LAN (Local Area Network), firewall configurations, VPN access, and troubleshoot connectivity issues.
- Support computer hardware maintenance and upgrades to ensure optimal performance.
- Document incidents and resolutions accurately using ticketing systems like Jira or ServiceNow for tracking and reporting purposes.
- Collaborate with team members to improve IT processes and contribute to knowledge base articles for future reference.
Experience
- Proven experience in technical support roles with a strong understanding of operating systems including Windows, macOS, and Linux.
- Hands-on knowledge of computer networking concepts such as LAN setup, firewall management, VPN configuration, and troubleshooting connectivity issues.
- Familiarity with help desk ticketing tools like ServiceNow or BMC Remedy and project management platforms such as Jira.
- Demonstrated ability to communicate complex technical information clearly to non-technical users with excellent customer service skills.
- Experience supporting desktop support functions including hardware repairs, software troubleshooting, and operating system updates.
- Knowledge of security protocols including firewall management and VPN security best practices is a plus.
- Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment while maintaining high-quality service delivery.
Embark on a rewarding career where your technical expertise makes a real difference! We’re dedicated to fostering an inclusive environment that supports your growth while providing opportunities to develop your skills in a vibrant tech-focused setting.
How to Apply
Please submit your resume through Indeed. We thank all applicants for their interest; only candidates selected for an interview will be contacted.
Pay: $280,000.00 per year
Benefits:
- Company events
- Company pension
- Employee assistance program
- Employee stock purchase plan
- Wellness program
Work Location: In person
