Job description
Hilton Garden Inn Ottawa Airport
Job Posting
Department: Front Desk, Hilton Garden Inn Ottawa Airport
Position: Part Time Night Auditor
Hours: Nights/ Weekends & Holidays.
Shifts are: 10:45pm to 7:15am
Report to: Front Office Manager, Assistant Front Office Manager
Summary:
The Night Auditor is responsible to reconcile and balance all daily transactions while performing all duties of a Guest Service Agent. To ensure guest satisfaction through proper and effective interpersonal skills and the proper execution of Front Desk operations.
Qualifications include but are not limited to the following:
- Bilingualism is required
- Possess strong Customer Relations
- Ability to respond professionally and empathically to guest concerns/complaints.
- Must be efficient, well organized and able to handle multiple tasks.
- Closing and balancing all room accounts.
- Counting and balancing cash and credit card receipts.
- Balancing direct bill accounts.
- Closing and reconciling all hotel revenue centres.
- Verifying and balancing vouchers.
- Running a trial balancing report
- Investigating or analysing out-of-balance situations.
- Making adjustments or corrections to accounts as needed.
- Printing and distributing various computer audit reports.
- Completing required venue and expense reports.
- Have knowledge of hotel fire and safety procedures.
- Maintain a high level of customer service at all times.
- Setting and verifying guest wake-up calls.
- Handle guest enquiries.
- Perform end of day procedures and restart all interfaces in a timely manner.
- Assist with spreading calcium/stone during winter months and ensure exits are clear.
- Perform Hotel Patrols
Wage $23.90/hr as per C.A
Job Type: Part-time
Salary: $23.90 per hour
Part-time hours: 8-24 per week
Job Type: Permanent
Salary: $23.90 per hour
Benefits:
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends as needed
COVID-19 considerations:
All applicants must be double vaccinated against Corona Virus Covid-19 to be eligable for hire.
Experience:
- customer service: 2 years (required)
Language:
Work Location: In person
