We are seeking a skilled and experienced Hotel Guest Service Agent to join our team at a top-rated hotel in Calgary, NE. The Guest Service Agent will report directly to the Guest Services Manager and will be responsible for providing exceptional customer service to our guests.
Job Type: Full-time, Permanent
Responsibilities:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information about hotel amenities, services, and local attractions to guests.
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Handle wake-up calls
- Work closely with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Manage cash and credit transactions accurately and securely.
- Respond to guest inquiries, requests, and complaints in a professional and courteous manner.
- Resolve any issues that arise during the guest's stay, including but not limited to billing disputes, room changes, and maintenance requests.
- Night Audit Relief
Requirements:
- Excellent interpersonal and communication skills
- Reliable, organized and a team player
- Minimum 1 year experience in hospitality/ front desk is a must.
- Strong computer knowledge (experience with Room Master PMS program an asset).
- Able to work both independently and a team environment.
- Open Availability with evenings and weekend availability is an absolute must in this role. There may be some opportunity for on-call as well.
Benefits & Perks:
- Free on-site Parking
- Free meal provided with the hotel (during the shifts)
- Mentorship & Training
- Benefits with Desjardins after 3 months of employment (Health, Dental, Vision, etc.)
- Referral and Recognition programs
- Hourly Wage: $17.00
- Bonus Pay
- Overtime Pay
