- The Service Consultant:
- Is responsible for establishing rapport and trust with customers.
- Documents vehicle problems by listening to customers describe them and by asking probing questions.
- Prepares work orders and invoices using our CDK computer system.
- Confirm problems before service and after service, to ensure that repairs have been completed.
- Maintains extensive contact with customers, phoning and or texting to provide estimates on service and repairs before jobs are begun, explaining the appointments/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
- Constantly communicates with Technicians to obtain information on needed vehicle repairs.
- Recommends additional maintenance and repair services to customers when appropriate.
- Should be capable of working independently, managing his or her time and work flow.
Job Types: Full-time, Permanent
Pay: $50,000.00-$100,000.00 per year
Benefits:
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Education:
- Secondary School (required)
Experience:
- Service advisor: 2 years (preferred)
Language:
- French (preferred)
- English Fluently (required)
Work Location: In person
