About ESO / Our Mission
ESO builds software that helps communities respond to emergencies and protect people and property. Our mission is to improve outcomes for responders and the public by delivering reliable, secure, and scalable products that support critical work—when minutes matter and failure isn't an option.
How We Work at ESO
Our work is guided by ESO's core values: Teamwork, Passion, Flexibility, and Integrity. We collaborate across teams to solve meaningful problems, bring care and energy to building products that serve first responders, adapt thoughtfully as our organization and technology evolve, and act with honesty and accountability—especially when decisions involve difficult tradeoffs.
Azure-Based Technology Stack
- Angular-based web applications backed by .NET Core services
- Microservices hosted on Azure App Service and Azure Function Apps
- Azure Service Bus for messaging and Azure Blob Storage for object storage
- Entity Framework Core with Azure SQL Database
Key Responsibilities
- Provide technical leadership on initiatives that span multiple teams, fostering shared ownership, collaboration, and alignment while delivering on your direct team's goals
- Make fundamental architectural decisions at a departmental level, clearly communicating tradeoffs, risks, and rationale, and acting thoughtfully and decisively in critical situations
- Own and influence long-term architectural direction at a departmental level, balancing maintainability, performance, security, and delivery
- Identify business‑critical technical problems, determine root cause efficiently, assess cross‑team impacts, and lead implementation of durable solutions
- Lead the resolution of major incidents with urgency and ownership, and drive systemic improvements to observability, resiliency, and risk reduction to prevent recurrence
- Influence technical direction and standards within and across teams, leading cross-functional collaboration and building alignment around technical strategy and customer impact
- Build strong cross-functional relationships, resolve disagreements respectfully, and break down silos—disagree and commit when needed to move priorities forward
- Partner with product, engineering, and operations leaders to prioritize work, clarify tradeoffs, and drive initiatives forward
- Coach and mentor engineers (especially those advancing to Senior and Staff) by facilitating design reviews, technical discussions, demos, and strong documentation practices
The Essentials of Being Successful in This Role
- 10+ years of deep expertise building, operating, and evolving production systems in .NET Core
- 5+ years hands-on with Azure services (App Service, Functions, Service Bus, Blob Storage, Azure SQL)
- Design solutions within and across applications, adapting as requirements and constraints evolve, and producing high-quality design documentation
- Use Domain‑Driven Design and sound architectural patterns to model complex domains
- Build and operate event‑driven, distributed systems using APIs and messaging for service-to-service communication
- Proficiency with modern source control and collaboration workflows (e.g., GitHub, Bitbucket)
- Strong understanding of automated testing, CI/CD pipelines, and pragmatic quality practices in production environments
- Excellent written and verbal communication skills, with the ability to influence teams and disciplines
- A demonstrated ownership mindset, with a proactive approach to identifying risks, driving alignment, and delivering outcomes
The Desirables (It's a Plus if You Have)
- Applied Generative AI or spec‑driven development techniques in software delivery
- Exposure to large‑scale messaging, streaming, or data processing systems (e.g., Event Hubs, Airflow, Kafka)
- Familiarity with modern data platforms and analytics architectures (e.g., Snowflake)
- Working knowledge of accessibility standards such as WCAG 2.0+
- Worked with experimentation, metrics, or data-informed decision-making
Benefits & Perks
ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment this includes:
- Competitive health plan (medical, dental, & vision insurance)
- Telemedicine service provided by ESO
- Front-loaded vacation and sick time
- Employee Assistance Program (EAP)
- Peace of mind benefits such as life insurance and disability insurance
- Casual office environments and unlimited office snacks and drinks
About ESO
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don't match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.
All offers are contingent upon a successful background check.
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.
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