Job Overview
We are seeking a dedicated and enthusiastic Customer Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will possess strong communication skills and a passion for helping others, with the ability to analyze customer needs and effectively communicate solutions. Bilingual or multilingual candidates are highly encouraged to apply.
Duties
- Provide outstanding customer service through various channels, including phone, email, and chat.
- Assist customers with inquiries, issues, and product information while ensuring a positive experience.
- Analyze customer feedback and concerns to identify trends and recommend improvements.
- Engage in upselling opportunities by understanding customer needs and suggesting relevant products or services.
- Maintain accurate records of customer interactions and transactions in our database.
- Collaborate with team members to resolve complex issues efficiently.
- Uphold company policies and procedures while ensuring compliance with industry standards.
Experience
- Previous experience in customer service or sales is preferred.
- Strong phone etiquette and communication skills in English; proficiency in Spanish or other languages is a plus.
- Ability to analyze customer needs and provide tailored solutions effectively.
- Experience with upselling techniques is advantageous.
- A friendly demeanor with the ability to remain calm under pressure.
Join us as a Customer Specialist where you can make a difference by providing exceptional service while growing your career in a supportive environment.
Job Types: Full-time, Part-time
Pay: $50,960.00-$56,414.00 per year
Expected hours: 10 – 20 per week
Additional pay:
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Schedule:
Language:
Work Location: In person
