Business System Analyst
Rogers Communications
Toronto, ON
At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

We are seeking a Business Systems Analyst who will engage IT and Business stakeholders to plan, elicit, analyze and validate system requirements that meet business needs within Rogers Bank. You will work on development and maintenance projects, as well assist in large development programs. The Business Systems Analyst will report to the Senior Manager Bank Architecture & Test..

  • Required to understand new business requirements
  • Conduct business analysis
  • Undertake QA testing and help streamline existing processes to improve efficiency
  • Prepare data mapping and perform testing of applications.
  • Develop in depth knowledge of applications and their interdependences.
  • Demonstrate leadership and partnership skills by interacting with other technology teams within organization to solve problems and deliver solutions.
  • Understand, document and interpret complex user requirements.
  • The Business Systems Analyst will take a leadership role in working with and liaising with business partners, other Technology Solutions organizations and external vendors to define the business and technical requirements at the program level. Review,
analyze and evaluate detailed business and functional requirements, documentation, process flows and data models to contribute to the development of project plans including project charter, project deliverables, cost/benefits analysis, time line estimates,

scope and control.
  • Develop use cases, defining and documenting user procedures and workflows, and how each class of user interacts with east system function.
  • Ensure Business Recovery Plans are in place. Integrate technical solutions with the business environment, recognizing systems design and data interdependencies and reusability.
  • Establish appropriate security levels for processes, information exchange and system implementation.
  • Define, review and influence standards and quality measures/metrics.
  • Assist in the development of conversion and implementation strategies.
  • Conduct pre and post implementation reviews, ensuring all technical solutions have met business requirements.
  • Supports system implementation and production readiness by liaising with change management, IT architecture and desktop standards, and the business.
  • Provide user documentation, user training, and post implementation support. Collaborate with business leaders, IT professionals, and vendors ensuring that management is kept informed of project status and that problems and issues are escalated
appropriately and clearly communicated.

  • On rotation for 24/7/365 after hours production issue identification and resolution.
  • Other duties as assigned.
Key area of focus (Must have):
  • Have strong knowledge and keen insight with TSYS options screens across modules.
  • Have strong aptitude to solution complex business scenarios using TSYS options and vendor partners.
  • Key focus areas w.r.t to : Terms
Products and features
Card Management Options
Authorization options


  • College diploma or university degree in the field of computer science and/or 10 years equivalent work experience in application development.
  • Minimum 5 years of experience as Business System Analyst in financial services industry with a preference in consumer credit card management
  • Detailed knowledge of TSYS TS2 and related credit card systems including Issuer and Network systems, IVR, Mobile development, Web applications
  • Strong analytical, communication, organizational and project management skills
  • Knowledge and proficiency of deliverables in each phase of SDLC and Product Life cycle
  • Demonstrate leadership, interpersonal and stakeholder management skills
  • Adept in Microsoft office products – Excel, PowerPoint, including MS Project
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 350 Bloor Street East (299), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Banking & Operations
Requisition ID: 152579

Together, we'll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.

Posting Notes: [[req_strategyPage]]