Shop Makers is home for Handmade and Local in Canada!
This is an exciting opportunity to join the growing team at Shop Makers! Be a part of our unique retail model where local artisans rent a shelf space in our stores, and in exchange, they keep 100% of their sales! If you’re passionate about shopping local, you’ve come to the right place.
Shop Makers is looking for a Store Manager. We are looking for applicants who value what we value – a memorable customer experience and community connections. This is an opportunity for you to take on exciting responsibilities, build on your already strong skill set and help us achieve our goals.
Our goal is to foster an inclusive, equal-opportunity workplace representative of our diverse customers and makers. We believe that employing people with different backgrounds, perspectives, and skills not only creates a better employee experience, but makes for a more successful organization.
WHO WE ARE LOOKING FOR:
- Enthusiastic, friendly, creative, and passionate about customer service
- Energized by a fast-paced workplace
- Enjoy taking initiative and working independently
- Highly dependable
- Reliable means of transportation to our Upper Canada Mall location
- Inspired to create meaningful connections with customers, makers and the community
PLEASE INCLUDE A PERSONAL MESSAGE AS TO WHY YOU ARE INTERESTED IN THE JOB! THANKS :)
*We will not look at applicants who do not include a cover letter*
RESPONSIBILITIES AND DUTIES:
Lead & Grow the Maker Community
- Recruit and onboard new artisans to maintain 97%+ vendor occupancy.
Hire, Train & Inspire Your Team
- Recruit, hire, and train new team members.
- Create and manage schedules to ensure the store is fully staffed while staying within budget.
- Motivate and inspire your team to deliver exceptional service to our artisans and customers.
- Meet weekly with your Regional Manager to review sales, recruitment forecasts, and brainstorm continuous improvement ideas.
Drive Sales & Deliver an Outstanding Experience
- Champion culture and create a welcoming, transparent, and creative space for artisans and customers.
- Ensure store sales remain high through excellent vendor and customer engagement.
- Resolve issues at store level quickly, positively, and effectively.
- Understand KPIs, metrics for success and sharing that back with the team.
- Process point-of-sale transactions quickly and accurately.
Keep the Store Running Smoothly
- Maintain visual merchandising standards through product presentation, replenishment, and housekeeping.
- Ensure the store is clean, well-maintained, and visually appealing.
- Stay current with and communicate Shop Makers’ policies, services, and events.
- Act as the first point of contact for vendors after they are actively stocking in store.
- Assist new makers during their move-in, providing guidance, support, and data entry/updates in Google Sheets & Paperform.
- Share your passion and knowledge about our products and vendors with customers in-store and by email.
RETAIL SALES SKILLS AND QUALIFICATIONS:
- High school diploma, GED, or equivalent
- Knowledge of customer service principles and processes
- 2+ year experience in sales, retail, or customer service environments
- Business administration proficiency a plus
- Experience in team leadership & facilitation of work
PERKS
- Health Benefits for Store Managers
- End of year bonus tied to store sales performance
- Easy going and positive work environment
- Starting pay $27/hr
FLEXIBLE SCHEDULE PROVIDED
- One weekend availability day required
- Flexible 6-8 hour shifts
- 32-40 hours/week
SOUND LIKE YOU? APPLY NOW!
*Include a cover letter - We want to get to know you better, tell us a little bit about yourself! What do you like to do for fun, what are your passions, what about Shop Makers interests you? - we will only look at applicants that include a cover letter.
Feel free to check out our website at shopmakers.ca and our Instagram @shopmakers.ca
We’d like to thank everyone who applies, we hire based on qualifications, merit and business needs. We strive to develop, retain, and celebrate our teammates.
Note: if you require assistance or accommodation please let us know.
Makers offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.
Job Types: Full-time, Permanent
Pay: $27.00 per hour
Benefits:
- Extended health care
- Store discount
Work Location: In person
