Emplacement:
Unit 3 - 75 Lesmill Road, Toronto, Ontario, M3B 2T8
Chez MediSystem Pharmacy, vous pouvez utiliser vos compétences pour effectuer un travail significatif qui a un impact réel, dans un environnement qui favorise l'apprentissage, la croissance et les opportunités. Que ce soit votre premier emploi ou que vous soyez prêt pour un nouveau défi, MediSystem Pharmacy peut transformer votre potentiel en une performance reconnue et récompensée. Nous offrons une rémunération compétitive, des avantages sociaux complets et un équilibre entre vie professionnelle et vie privée.
Pourquoi ce rôle est-il important?
The Customer Services Representative will be the first point of contact for Customer inquiries and accountable and responsible for providing exceptional customer service to all external and internal customers, ensuring that the unique needs of patients, nurses, homes and program requirements are met. The Customer Service Representatives (CSR’s) role is to enthusiastically and consistently deliver on the MediSystem vision of “providing an exceptional experience through superior customer service offerings”. The CSR must ensure every customer interaction is carried out in a professional, courteous and efficient manner with high integrity and commitment to ‘wow’ our customers
What You'll Do:
Provide quality service and support in a variety of areas including, but not limited to: orders, billing, service and supply logistics, system troubleshooting, faxing & scanning and general administrative tasks
Act as the Customer’s internal advocate between Operations and other departments within the organization
Resolves product or service problems by clarifying the customer’s inquiries and concerns; must determine the cause of the problem and determine the best solution to solve the problem
Thoroughly and efficiently gather customer information and escalate when appropriate to Customer Service Lead
Build, establish and maintain open lines of communication with their team, peers, trainers, Managers, and all other areas of the Company to facilitate in learning and problem solving
Responsible for notifying administration of any required updates of customer records on the organization’s internal database
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every interaction, ensuring quality service is provided to both internal and external clients
Provides back-up support to other group members as required
Use automated information systems to analyze the customer’s situation (Kroll, ClientCare, Point Click Care, etc.)
Participate in special projects and assume other duties and responsibilities as assigned
What You'll Need:
Retail, Customer Service or Call Centre experience
Strong attention to details, interpersonal and communication skills including ability to work in a cross-functional environment and communicate with all levels of the organization
Self-motivated and results oriented
Demonstrated decision making skills
Possess a strong work ethic and team player mentality
Strong multitasking skills and ability to thrive in a fast paces environment
Proficiency with MS Office applications (i.e. word, excel)
Experience in Pharmacy is an asset
Type d'Emploi:
Temps plein
Type de Rôle:
Poste régulier
Shoppers Drug Mart Inc. reconnaît la diversité du Canada comme une source de fierté et de force nationales. Nous nous sommes fixé comme priorité de refléter la diversité évolutive de notre pays dans les produits que nous vendons, les personnes que nous embauchons et la culture que nous créons dans notre organisation. Des mesures d'adaptation sont disponibles sur demande pour les candidats handicapés dans le cadre du processus de recrutement et d'évaluation et lors de l'embauche.
De plus, nous croyons que le respect des lois signifie faire ce qu'il faut. Le respect de la loi fait partie de notre code de conduite - il renforce ce que nos clients et nos parties prenantes attendent de nous.
Remarque: si vous disposez d'un libre-service pour les employés (ESS) le jour de travail, postulez à cet emploi via l'application Workday.