Title: Tenant Services Coordinator
Location: 1300 EPCOR Tower – 10423, 101 St. NW
At Qualico Properties, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.
Job Overview
Reporting to the Senior Property Manager, as the Tenant Services Coordinator, you are responsible to provide administrative support to the business unit. You act as the first point of contact for Tenants and ensure delivery of excellent service to exceed customer expectations.
Your day-to-day responsibilities will include:
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Managing conference centre, reservation booking and scheduling, equipment arrangement/set-up and troubleshooting of audio visual and WIFI, and general cleaning.
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Analyzing, diagnosing, and resolving hardware, software, and system-related problems to restore normal functionality and minimize downtime of conference centre meeting rooms.
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Managing access cards for tenants and use of bike area in parkade. Coordinating and dispatching tenant service requests to Building Operators.
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Liaising with tenants for notices and correspondences, handling tenant inquiries and concerns in a professional and efficient manner to ensure delivery of excellent customer service.
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Managing calendars, schedules and coordinating meetings including taking and distributing meeting minutes to relevant parties.
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Providing general information and/or routing to the appropriate parties, managing incoming/outgoing mail and courier packages.
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Maintaining record-keeping system, managing and analyze work orders, updating manuals, procedures, forms and tracking spreadsheets ensuring accuracy of information.
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Ordering office supplies, maintaining office equipment, and preparing expense reports.
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Managing training for Building Operators to ensure completion.
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Providing support to other projects or duties as assigned.
As our ideal candidate, you are…
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Organized; you effectively manage your time while balancing multiple priorities.
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A strong communicator; you clearly express your thoughts in conversation and in written communication.
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An active listener; you seek to understand and listen to others in a non-judgmental way.
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Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.
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A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.
Essential Requirements:
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High School Diploma or equivalent.
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Minimum of 1 year of administrative experience, preferably in a tenant relations role.
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Satisfactory verification of criminal record check.
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Comfortable using office equipment, Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and SharePoint).
What We Value
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Commitment to ensuring a high-level of accuracy.
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Creating trusting and successful working relationships.
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Taking responsibility for the outcome of decisions and actions.
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Cooperating with team members in a supportive and respectful manner.
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Staying current with technical job skills.
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Setting clear, measurable and achievable goals.
Work Conditions
You primarily work in an office setting during regular business hours. Overtime may occasionally be required.
About Us
Since 1951, Qualico has grown from a small residential developer to one of the largest privately held development companies in western Canada.
As part of Qualico, a fully-integrated real estate company with nearly seven decades of experience, we work alongside experts in community building, home and multifamily builders, and manufacturers of building materials. Together, we’re able to integrate our properties into the communities we build and collaborate to increase the density around our sites.
Through it all, we prioritize the people who use our spaces, whether they’re customers, or people collaborating in an office setting.
We consider their aspirations and strive to improve their overall experiences. Through the lenses of development (what we build), leasing (who we invite into our sites), and property management (how we support our tenants) we work alongside the rest of Qualico to build a better city: one that facilitates connections and brings people together. Find out how we're working towards building a better city. For more information, please click here.
Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reasons to come to work every day.
Closing date: July 3, 2026
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