Job Summary
We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will serve as the primary point of contact for our customers, providing exceptional service through various communication channels. This role requires strong communication skills, the ability to handle inquiries efficiently, and a passion for helping others. High proficiency in spoken and written in English, French is an asset. The Customer Service Representative will play a vital role in maintaining customer satisfaction and fostering long-term relationships and supporting the Sales team.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Provide accurate information about products and services, addressing customer needs effectively
- Perform data entry tasks to update customer records and transaction details accurately
- Assist customers with order processing, returns, and troubleshooting issues
- Maintain excellent phone etiquette and communication skills to ensure positive interactions
- Analyze customer feedback and service trends to recommend improvements
- Collaborate with team members and other departments to resolve complex issues efficiently
- Document all interactions thoroughly in the CRM system for future reference
Requirements
- Proven experience in customer service or related roles, with strong communication skills
- Advanced knowledge of Microsoft Office Suite, particularly Excel
- Proficiency in data entry and analysis skills to manage customer information accurately
- Excellent phone etiquette and interpersonal skills to build rapport with customers
- Strong problem-solving abilities and attention to detail
- Ability to work effectively in a fast-paced environment while maintaining professionalism
- Flexibility to adapt to changing priorities and customer needs
This position offers an engaging work environment where your communication skills can make a meaningful impact. We value proactive individuals who are eager to deliver outstanding customer service while supporting company growth through effective sales techniques.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care
Work Location: Hybrid remote in Belleville, ON K8N 5R9
