The Quality Assurance Specialist’s purpose is to develop, maintain and establish performance and quality assurance standards of Laurentide. The QA Specialist will apply proven analytical and problem-solving skills to help improve organization operation processes through careful issues identification, key measurements, rigorous analysis, flawless solutions implementations and robust processes controlling. The QA Specialist will also play a key role in the development and implementation of continuous improvement culture at Laurentide.
What you bring to the table
Strategy & Planning
- Develop and implement quality assurance policies and procedures
- Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in warehouse (receiving, picking and shipping) and production workflows
Operational Management
- Lead Quality Case investigation and resolution process
- Support teams on the establishment of performance & quality assurance measurement
- Participate and assist in the conduction of internal quality audits
- Documenting quality assurance activities and creating audit reports
- Ensures that performance and quality standards for products/services adhere to established company and safety regulation standards
- Ensure processes are respecting standard operating procedures (SOPs)
- Ensure that standards and safety regulations are observed
- Ensure the timely investigation and completion of all preventive and corrective actions necessary to resolve any non-compliance issues that may have been highlighted as a result of the audits
- Verify and revise performance and quality assurance standards as needed
- Create training materials and operating manuals
- Coach leaders and SME on lean quality management
Essential skills and qualifications to be successful
- College diploma or university degree in relevant discipline and/or 5-7 years equivalent in Quality assurance role
- Direct hands-one experience in the design, development, and implementation of quality assurance standards for production and warehouse activities (receiving, picking, shipping)
- Strong knowledge and practical experience of Lean & Six Sigma concepts and tools
- Proven data gathering, data analysis, data verification, and problem-solving abilities
- Experience with statistical sampling, reporting, analysis and design of experiment
- Good project management skills and/or substantial exposure to project-based work structures
- Experience working ERP and CRM systems
- Excellent written and oral communication skills in French and in English
- Experience working in both multidisciplinary & functional team at every organizational level
- Autonomous, influential leader and strong team player
- Certifications in PMP, Lean Six Sigma (Assets)
Work Location: Kirkland, Qc
About us
Laurentide’s purpose is To Help Industry Thrive in Eastern Canada. We empower our customers by collaborating with them to solve tough challenges and by providing them with the support required to deliver results. We empower people by providing our employees with the best training, tools, and work environment to help them thrive. We advance industry by providing our customers with the products, services, and technology needed to drive innovation. We also advance industry by building the best network of quality business partners.