Licensed Customer Service Specialist – Ontario (Remote)
Job Type: Full time, Permanent
Starting salary: $51, 581 to $55,000 Annual
Posting close date: October 11, 2024
YOUR ROLE
Square One is different than other insurance providers. Our mission is to make the home insurance process effortless, whether you're getting a quote or making a claim. We’re doing this by eliminating unnecessary complexities built into traditional policies, and by living the following values:
- Treat people the right way.
- Take ownership and solve problems.
- Be creative and take calculated risks.
Your success in this role comes from your passion for helping people and your knowledgeable approach. You have strong social skills and genuinely believe it’s fun interacting with new people. You’re good at making real connections with potential clients because you have great listening skills. You work well under pressure because your detail oriented and highly organized.
As a licensed customer service specialist over 90% of your day is spent reviewing MVR and Auto Plus reports for auto policies. Dealing with different calls and clients, you tailor your interaction to the situation at hand. And if challenges arise during a call, you take ownership and find graceful ways to deal with them.
YOUR RESPONSIBILITIES
Working in Square One’s customer service centre you will have many important responsibilities, including:
- Review Motor Vehicle Records, and AutoPlus and action as per underwriting guidelines.
- Completing a variety of policy-related activities.
- Contributing to quality control initiatives.
YOUR QUALIFICATIONS
As a member of the Square One team, you have a desire to direct your own work to achieve the responsibilities of your role. You do this by becoming an expert at what you do, and by working with a team that has a broader purpose than just making profit. Those who you work with would describe you as someone who:
- Enjoys working with others and has a passion for helping clients.
- Delivers excellent client service and possesses strong telephone skills.
- Communicates effectively when speaking with, or writing to, others.
- Uses active listening and questioning skills to understand needs and issues.
- Works well under pressure, both independently and as part of a team.
- Pays close attention to detail.
- Adapts well to, and often initiates, change.
- Enjoys personal development and growth through learning.
- Provides and receives constructive feedback
YOUR EXPERIENCE AND EDUCATION
Your experience and education, combined with product and sales training we provide, helps ensure your success at Square One. For this role, you have:
- An active General Insurance License in Ontario (OTL).
- Previous auto insurance experience.
- 1 year of experience in a similar position.
- At least 1 year of tenure with a recent employer.
- A high school diploma and, preferably, some post-secondary education.
YOUR COMPENSATION AND BENEFITS
You appreciate the fact that Square One tailors your compensation and benefits in the same way it tailors policies for its clients. Your very competitive compensation and benefits plan includes:
- A base salary starting at $51, 581 to $55,000 per year.
- The ability to work from home.
- 3-weeks, not 2-weeks, of vacation to start.
- A company profit share plan.
- The flexibility to tailor your medical, dental, vision and extended health care coverage.
- In-house training as well as relevant external training, both paid by Square One.
WHY WORK FOR SQUARE ONE?
Probably the shortest and simplest answer for why you should work at Square One is that you want to be part of a team where each person's expertise is respected and valued. You're done working at places that tell you what to do, how to do it, and that don't compensate you fairly. To learn more about why you should work for Square One, visit http://www.squareoneinsurance.ca/careers.
Job Types: Full-time, Permanent
Pay: $51,181.00-$55,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Paid time off
- Profit sharing
- Vision care
- Work from home
Flexible language requirement:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- When is the expiry of your OTL license?
Experience:
- auto insurance: 1 year (required)
Licence/Certification:
Work Location: Remote
Application deadline: 2024-10-11
Expected start date: 2024-11-04
