Job Overview
We are seeking a dedicated Auto Parts Customer Service Representative to join our team. This role is vital in providing exceptional service to our customers, managing sales transactions, and ensuring smooth operations. The ideal candidate will possess strong communication skills, a good understanding of automotive parts, and experience in retail or dealership environments. Multilingual abilities and familiarity with inventory management systems are highly valued. This position offers an opportunity to work in a dynamic environment where customer satisfaction and product knowledge are prioritized.
Responsibilities
- Answer incoming calls from auto repair shops
- Look up parts using a catalog software
- Handle sales transactions accurately
- Enter customer orders accurately
- Confirm pricing and availability
- Manage order fulfillment, including processing online or phone orders and coordinating with suppliers for timely delivery
- Offer excellent phone etiquette to address customer inquiries, follow up on orders, and resolve issues promptly
Experience
- Previous dealership experience or retail sales background preferred
- Excellent English communication skills
- Strong communication skills, including negotiation and phone etiquette, are essential
- Familiarity with automotive parts catalog systems is an asset
- Experience in order fulfillment, cash handling, and customer service roles will contribute to success in this position
- Organizational skills and attention to detail are critical for managing inventory and processing transactions effectively
Pay: $22.00-$30.00 per hour
Benefits:
- Casual dress
- On-site parking
Work Location: In person
