Join a high-performing, fast-paced team that is passionate about delivering exceptional service while proactively supporting customers through the loan application process. In this dual support and outbound sales role, you will play a key part in helping customers complete their applications, answer questions, and introduce them to additional services that fit their needs.
We are hiring permanent full-time representatives with strong communication skills and a passion for connecting with people. If you're motivated, resilient, and ready to grow in your career—this is the opportunity for you.
This position is starting on June 24, 2026. Successful candidates MUST be available to start.
This is a permanent, full-time onsite position based at:
- 255 Consumers Road, Suite 400, Toronto, ON M2J 1R4
We are looking for candidates who are available to work any five (5) days per week on a rotational schedule within the following hours:
Current Schedule: Monday to Friday, 10:00 AM – 6:00 PM
Future Flexibility: Hours may extend until 9:00 PM on weekdays, with regular Saturday shifts
Perks:
Competitive hourly wage of $20.00/hour
Permanent, full-time role with growth potential
Healthcare Spending Account
Exclusive offers on home and auto insurance
Exclusive retail discounts
Responsibilities:
- Application Walk-Through Support
Guide prospects through the loan application process with clear, step-by-step support
Answer questions and ensure a smooth experience from start to finish
- Assist in Funding Loans
Help customers complete any outstanding steps to fund their loan quickly and efficiently
- Make Proactive Outbound Calls
Use a computer-based dialer to reach out to prospects who started but didn’t complete their loan applications
- Question Resolution
Answer questions about the application process, eligibility, and general loan details
Build trust and confidence with prospects
- Retail Referral Support
When appropriate, direct customers to a nearby retail location for in-person assistance and further support
- Accurate Documentation
Keep detailed and accurate records of all customer interactions and outcomes in our CRM system
What Are We Looking For?
- Previous experience in sales or customer service (outbound preferred)
- Comfortable making outbound calls and working toward targets
- Strong computer and multitasking skills
- Strong communication & persuasion skills
- Resilience and a positive attitude
- Ability to build rapport quickly
- Time management and follow-up discipline
- Confidence in handling objections and closing conversations
Additional Requirements:
Join a winning team today!
We are an equal-opportunity employer.
Accommodations are available upon request at any point in the selection process.
