The Delta Hotels by Marriott Toronto Airport & Conference Centre is a 433 premium guestroom hotel with 60,000 sq. ft. of meeting space, a full service Starbucks and four additional dining venues located near Toronto's Pearson International Airport, featuring a new streamlined design to allow guests the essentials needed for both business and leisure stays. A new destination bar and restaurant has also been added to the lobby for the ultimate travel experience. Lot41 Social Bar & Table offers eight taps, an eclectic and unique wine list, an extensive offering of sharing plates and professional mixologists to entertain. The Delta Pantry offers a private lounge environment for our loyal guests to relax, conduct business and enjoy food & beverage offerings.
Comply with and exceed the Brand Service Standards
Maintain neat and clean personal appearance, hygiene and uniform standards in accordance with Company policies
Know and understand the products and services offered by the Company and Hotel
Thorough knowledge of all Food and Beverage items served within Outlets in order to the assist the guests with decisions and menu selection
Review buffet offerings on a daily basis and ensure proper signage present
Control the flow of guests through Orchid Café by seating guests in section rotation while maintaining guest counts and enforcing check issue procedures
Ensure all phone calls are answered within three (3) rings
Review reservation/log book on a daily basis:
Demonstrate a friendly and welcoming attitude towards guests and co-workers
Report all Lost & Found items from the Restaurant to the Front Desk
Constantly anticipating guests’ needs in order to provide superior levels of service and guest satisfaction
Deliver consistently outstanding service and create Service Delights
Ensure that any and all guest concerns are rectified promptly and professionally
Completion of “Hostess Side Duties” checklist at the end of the meal period on a daily basis
Perform any general cleaning tasks assigned by the Outlets Managers
Other duties as assigned by Outlet Managers
Have a thorough knowledge of all fire and safety procedures and equipment (fire extinguishers) in the event a situation occurs
Solid command of the English language – oral and written.
Full ability to walk, stand, sit, bend, twist, push, pull, climb stairs.
Lifting a minimum of 10 kilograms from floor to shoulder.
Ability to multi – task in a fast paced environment
Must be available mornings, 2-3 shifts in the week
****Successful candidates must pass a criminal record check as a condition of employment****
We offer a supportive and collegial work environment, benefits and parking.
The Delta Hotels by Marriott Toronto Airport & Conference Centre is committed to providing employment accommodation in accordance with the Accessibility for Ontarians with Disabilities Act. During any stage of the recruitment process, applicants have the right to request accommodation.