JOB DESCRIPTION
Position: Product Support Specialist
Reports to: Regional Automation Manager - Central
Job Ref: WCA0109EMPL-PSS
Role Type: Hybrid
Pay Range: $70,000 - $80,000
Provide technical support to the local Sales organization and customers by identifying the most suitable and cost-effective solutions. Develop and present technical proposals for applied products and technologies to support the end-to-end sales process. Serve as a key technical resource for supporting divisions.
Main Accountabilities
Sales Support
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Provide technical guidance and input on customer, channel, and sales engineer inquiries related to Weidmüller products, systems, and applications.
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Support technical meetings, product presentations, and negotiations with expert advice.
Diagnostic Studies
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Perform analytical and diagnostic evaluations to assess customer requirements and recommend the most appropriate technical solutions that align with product capabilities and business objectives.
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Propose solutions for complex and customized inquiries.
Technical Presentations
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Prepare and deliver in-depth technical presentations and product demonstrations to both internal teams and external customers, addressing complex product-related topics.
Training
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Deliver training sessions on products, solutions, and services to enhance internal and customer knowledge.
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Prepares demonstration equipment for sales team, partners, and our end customers.
Technical Publications
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Draft and review technical articles and documentation for publication and internal use.
Competitive Analysis
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Analyze customer requirements and competitor offerings using market intelligence and input from the sales organization.
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Complete technical cross-references as needed to support competitive positioning.
Education/ Experience/ Requirements
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Bachelor’s degree, diploma, or equivalent experience in Mechatronics, Electrical/Electronic, Mechanical, Software Engineering
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Experience with Industrial Control products and/or application knowledge in industrial automation
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Competency with programming languages such as ANSI C, Structured Text (ST), Ladder Diagram (LD), Python, Node-Red, and familiarity with Codesys is considered a strong asset
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Successful completion of the certified Engineering Launchpad training program (3 months) will be required
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Additional certified Sales Launchpad training is expected to be completed within the first year
