Supreme Motors, part of the Arora Group, is Mississauga's premier destination for luxury pre-owned vehicles. We are looking for dedicated Sales Consultants who will be responsible for managing all aspects of the New or Used Car Sales process from the point the customer walks into the dealership to the point of sale and beyond. The right candidate should be passionate about building an ongoing relationship with the customer with the objective to create loyalty and the highest level of customer satisfaction.
Develop Strong Relationships with Customer and continue to develop the Relationship:
- Greet customers in a prompt, friendly and courteous manner.
- Listen to customer needs and take action.
- Assist customers in understanding the offering and then selecting an appropriate vehicle.
- Create a customer base through effective contact methods that work for the customer.
- Keep detailed records of all interactions with customers.
- Handle all customer queries and concerns with a genuine intent to resolve their problem or issue.
- Make prospecting calls and follow-up with customer within specific time-frames.
Be detailed oriented
- Listen to and document customer needs and expectations throughout the sales visit.
- Follows-up with customers in a way that works best for them.
- Prepare for the delivery of new vehicle. Ensures all details of the delivery are completed.
- Ensure all documentation/paperwork is completed in an accurate and timely manner.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
Commit to the Brand
- Stay up-to-date on all dealership training programs.
- Be able to explain technical features, options and their benefits.
- Be knowledgeable about new features, specials and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of professional appearance at all times.
Develop and maintain full knowledge about the Industry
- Keep up to date with products, accessories, prices and key features of major competitors.
Specific Skills
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Excellent verbal communication.
- Excellent customer service skills including listening and the ability to impact and influence others.
- Organized and an attention to detail with the ability to document customer needs.
- Flexible and open to change; take on special tasks as needed.
- Ability to manage customer complaints and to solve difficult problems.
- Results Oriented and Accountable.
- Holds a valid driver's license.
- Able to operate manual and automatic transmissions.
- Basic computer skills and knowledge of Microsoft Office
Education & Experience
- Minimum High School Diploma or Equivalent.
- College certificate or additional courses would be an asset.
- Automotive sales experience would be an asset.
- Provincially licensed as recognized by the MVDA (OMVIC, AMVIC, etc.)
- Adaptable to work evening and weekend shifts as scheduled.
We are an equal opportunity employer and are committed to an inclusive and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
