(On-Call) Front Desk Receptionist:
Job Description
Department: Administration
Position Title: (On-Call) Receptionist
Wage: $23.69/hr
Reports To: Executive Assistant
Subject to: Terms and Conditions of the Personnel Policy
Summary of Organizational Responsibilities:
The On-Call Front Desk Receptionist serves as the first point of contact for community members, visitors, and staff of the Lower Nicola Indian Band on an as-needed basis. This position provides courteous and professional front-line customer service while supporting administrative operations during employee absences, peak workload periods, and other operational requirements. The incumbent helps maintain a welcoming environment that reflects LNIB's values of respect, community, and service excellence.
Primary Duites & Responsibilities:
- Answer and direct all incoming calls and messages in a courteous and professional manner.
- Greet and assist community members, staff, and visitors, providing information or directing them to appropriate personnel.
- Maintain a clean, organized, and professional reception area.
- Open, sort, and distribute incoming mail and packages; prepare outgoing correspondence as needed.
- Maintain filing systems for correspondence, documentation, and administrative records in both digital and physical formats.
- Provide word processing and administrative support for various programs and departments.
- Schedule appointments and assist in coordinating meetings, events, and room bookings.
- Record and distribute minutes for staff and departmental meetings as required.
- Maintain confidentiality of all sensitive information in accordance with LNIB policies and applicable privacy legislation.
- Monitor and replenish office and kitchen supplies; submit supply requests to the Executive Assistant.
- Ensure that the reception area is staffed during all office hours.
- Report equipment, telephone, or internet issues promptly to the appropriate personnel.
- Aid with distribution and recording of community service forms and documents.
- Support LNIB events and initiatives as directed by the Executive Director.
Knowledge, Skills and Abilities:
- Strong verbal and written communication skills with a courteous and professional telephone manner.
- Excellent organizational and time-management skills, with attention to detail.
- Proficiency with Microsoft Office 365 and general office equipment.
- Ability to manage multiple priorities and maintain composure in a busy work environment.
- Demonstrated respect for confidentiality, privacy, and cultural sensitivity.
- Ability to work collaboratively as part of a team and independently with minimal supervision.
- Familiarity with Indigenous community governance and protocols is an asset.
- Valid driver’s license and reliable transportation are considered assets.
Qualifications::
- Minimum of one (1) year of relevant reception or administrative experience.
- Completion of a recognized Office Administration Certificate or preferred equivalent training.
- Previous experience working with or for Indigenous governments or community organizations is an asset.
Availability Requirements
- Must be available to accept shifts on short notice, including same-day coverage when possible.
- Must be flexible to work weekdays between regular office hours as operational needs arise.
- Hours of work are not guaranteed and will vary depending on organizational requirements.
- Reliable transportation is required to report to work when scheduled.
Working Environment:
This position is based at the LNIB Administration Office and is scheduled on an on-call, as-needed basis. Hours are not guaranteed and may vary from week to week depending on operational requirements, employee absences, vacation coverage, and organizational needs. Occasional overtime or extended shifts may be required. Regular interaction with community members, staff, and external partners is expected.
