Front Desk Guest Services Agent (Full-Time, Bilingual)
Location: Fredericton, NB
We are seeking a friendly, professional, and bilingual Front Desk Guest Services Agent to join our team on a full-time basis (32–40 hours per week). This role is ideal for someone who enjoys working with people, thrives in a fast‑paced environment.
Schedule:
- Regular shifts: 7am–3pm or 3pm–11pm
- Occasional overnight: 11pm–7am
- Additional coverage shifts as needed: 1pm–9pm or 2pm–10pm
Responsibilities:
- Welcoming guests and managing check‑ins and check‑outs
- Providing exceptional customer service throughout each guest’s stay
- Answering phone calls and managing reservations
- Processing cash and credit card payments
- Maintaining cleanliness in the lobby and front desk area
- Assisting with breakfast setup and coffee preparation as needed
- Printing reports and completing general office tasks
- Resolve customer concerns with professionalism and empathy
- To be able to resolve customer concerns effectively with professionalism and empathy
Qualifications:
- Outgoing, mature, and guest‑focused personality
- Strong communication, attention to details and multitasking skills
- Able to communicate (speak and written) in French is an asset
How to Apply:
Please submit your résumé and include your direct email address and phone number for follow‑up.
Job Type: Full-time
Pay: From $17.50 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care
Application question(s):
- Do you live in or close to the Fredericton area and have reliable transportation?
- Can you speak both English and French comfortably?
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
