Company Description
MalOPlus™ Group Inc., provides Business Development services in the fields of Accounting, Administration and Marketing. Our goal is to help small and medium-sized businesses explore outsourcing solutions to minimize their administrative and operating costs. We also offer to home-based self-employed professionals, a network that provides contractual work.
MalOPlus™ Group Inc., is a collective of 3 companies operating under the MalOPlus™ Brand and a few other sister companies managing other Brands owned by MalOPlus™ Group Inc. This position is for one of these subdivisions.
Job Description
Responsibilities:
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Provide remote IT support for colleagues in our North American branch offices.
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Respond quickly and effectively to support requests with the goal of first call resolution.
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First point of contact for software, hardware, network and VPN related issues.
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Image and deploy computers.
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Maintain/update images per established procedures.
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Manage and maintain company and clients' websites.
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Manage computer hardware and peripherals including various printers and supplies.
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Maintain accurate documentation of assets and software licensing information.
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Create and manage user accounts in business applications.
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Create and maintain end-user documentation for software and processes.
Skills:
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Proven ability to troubleshoot problems and look for solutions.
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Fluently bilingual English/French, additional languages, an asset.
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Excellent interpersonal, oral, and written communication skills.
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Good organizational and time management skills.
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Solid organizational skills and the ability to handle multiple projects simultaneously.
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Ability to learn new technologies quickly.
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Experience working remotely from home office.
Qualifications
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1-3 Years in the Information Technology Field
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2+ years supporting Microsoft Windows 7/10 desktop operating systems in a production environment.
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Knowledge of PC imaging methodology.
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Knowledge of Office 365 and Microsoft Office Suite Applications (Word, Excel, Outlook, Visio, PowerPoint).
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Knowledge of antivirus software and virus/malware removal techniques.
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Ability to quickly learn and troubleshoot new/unfamiliar software tools.
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Basic knowledge of networking technologies and tools including: TCP/IP, DHCP, DNS, PING, VPN.
Additional Information
LOCATION
Work from your Home-Office
Can work from anywhere from Canada or USA, as long as we have openings in your area.
EDUCATION
College, Finished
Minimum 5 years Experience
Training in IT and Business Administration, Marketing or Communications, is preferred.
REMUNERATION:
Based on experience
SCHEDULE:
Flexibles hours
Part-Time (minimum 15hours per week) or Full-Time (40hours)
Week-days, Evening & Week-end Shifts available
START DATE:
a.s.a.p.
